Open Source has taken over the world of software development. However, the largest trade off still persists, security. Companies spend an enormous amount of time and resources patching and fortifying open source software in order to ship with confidence & compliance.

Founded by the industry's leading experts on open source software, security and cloud native development, Chainguard has built the largest library of open source software that is secure by default. Customers including Snowflake, Canva, and HPE rely on Chainguard to build securely with open source software across the organization.

Chainguard is the safe source for open source.

About Us

We live and breathe our company values:

We are customer obsessed - Our true advantage is the strength of our relationships with customers through collaboration, empathy, and responsiveness. We establish trust as we educate, advocate, and listen to their needs. Our focus is on delivering solutions to our customers that create value and make their lives better.

We have a bias for intentional action - We're a start-up and we need to move fast. However we need to move fast through intentional action to make sure we're able to deliver quickly and efficiently on what is most impactful to our collective success. We prioritize, plan, try things, and fail fast. We think about how what we do impacts other teams and communicate our progress - owning the whole solution from start to finish. If we move fast enough, we can make two or three mistakes, learn, and correct them before competitors even make their first decision.

We don't take ourselves too seriously (but we do serious work) - Though we are solving an important problem which takes focus and a degree of seriousness, we don't take ourselves too seriously while we do. We laugh, have fun, embrace uniqueness, and enjoy the journey. Together.

We trust each other and assume good intentions - We hire great team members and trust them to do their work. We're transparent with data, news, and decisions - positive or negative - to empower team members to make well informed decisions. Showing up for each other fully means we celebrate each other's accomplishments as well as give compassionate direct feedback when needed. We always default to assuming good intentions.

The role, in a nutshell:

As an IT Specialist at a remote technical company, your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians. You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company. Working remotely requires strong communication skills, self-discipline, and the ability to collaborate effectively with internal stakeholders across many different time zones. As one of the first IT hires, this role is a great way to get a lot of experience across many projects and processes actively being created.

What you'll do:

Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
Utilize, maintain, and improve our ticketing system and process
Receives requests through the IT ticketing system, via email, or Slack for assistance on computer related problems including hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or escalates to appropriate technical staff as appropriate
Assist users to self-service resolve problems by writing documentation/help articles
Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and business systems
Installs and configures software for new users; manage hardware and software asset lists through our MDM's and Security tools
Escalates technical issues and coordinates with IT leadership to resolve problems and provide solutions
Ensures compliance with established IT/Security and company policies and procedures
Provides on-call support (some holidays)
Help manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware collaborating closely with Chainguard's HR/Recruiting team.

What we're looking for:

Experience in IT Support, ideally at a remote or startup environment
Experience with MacOS and Linux
Experience with mobile device management (MDM)
A strong understanding of IT Security best practices and a desire to improve them
Excellent written and verbal communication skills with both technical and non-technical audiences
Some travel required
Help maintain/troubleshoot company conference A/V systems as needed
Proactively self-motivated and self-starter
Strong ability to cycle between working independently and in a team environment
Motivated and eager to participate in growing and changing environments (often wearing "many hats")
An eagerness to grow and build a company that's solving an important problem

Base Salary Range
$55,000-$70,000 USD

A few of the benefits we offer (for our full time employees):

Equity/stock options
Unlimited PTO
Remote work with flexible coworking and team meetup opportunities
Home office and internet stipend
100% health/dental/vision insurance coverage for you and your family

If your experience is close but doesn't fulfill all requirements, please apply. Chainguard is on a mission to build the best team. To achieve our goal, we are focused on hiring "Guardians'' with unique backgrounds, perspectives, and experiences.

Chainguard is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

For US based roles - Chainguard participates in E-Verify and will provide the federal government with employee Form I-9 Information to confirm authorization to work in the U.S. Chainguard, Inc. only uses E-Verify once a candidate has accepted a job offer and completed the Form I-9. If E-Verify cannot confirm that an employee is authorized to work, Chainguard, Inc. will give the employee written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so the employee can begin to resolve the issue before any adverse employment action is taken. For more information about your right to work, please see the Notice of Right to Work.

By submitting your application, you acknowledge that Chainguard will process your personal data in accordance with Chainguard's Privacy Policy.

Summary
Company name: Chainguard
Remote job title: IT Specialist
Job tags: Mobile Device Management, Computer Security, Linux