Grafana Labs is looking for a Principal GTM Solutions Architect to help scale our marketing technology and operations to support our growing business. You will work closely with the Demand Generation team, Revenue Operations, Self-Serve team, the Marketing Operations team and report to the Director of Marketing Operations.

Responsibilities

Lead cutting edge initiatives and experiments using AI to create customized email communications based on lead behavior
Own and improve our behavior scoring for leads and contacts, connecting it to account prioritization and delivering to the SDR team
Run reviews with department leaders to proactively provide strategic improvements to systems, processes, enablement and reporting
Evaluate marketing program structures and regularly suggest and implement operational improvements for webinars, workshops, nurture programs, virtual conferences
Develop an Admin level of understanding across our tech stack, make recommendations for long term improvements and develop a roadmap that unites multiple business units
Troubleshoot complex issues with ease and lead the rest of the team to drive our operations and technology to be more efficient and effective

Requirements

Appetite for or experience with using AI technology to experiment with marketing automation, prospect segmentation and email marketing
Self-motivated w/ 8-10 years of marketing operations experience
Advanced Marketo Administration and Integration experience - snippets, Launchpoint, Webhooks, proficiency with HTML, email tokens
Skilled in developing strong system and data integrations including Salesforce, marketing automation platforms, databases, and BI dashboards to enable teams to surface insights faster to make more efficient decisions
Skilled with FiveTran, SQL and BigQuery
Advanced Salesforce experience - marketing related object management, integrations & reporting within SFDC and using Salesforce data in BigQuery

In the United States, the base compensation range for this role is $224,000 - $268,000. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable), and other benefits listed on our careers page.

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we're working hard to make sure that's the foundation of our organization as we grow.

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Summary
Company name: Grafana Labs
Remote job title: Principal GTM Solutions Architect
Job tags: Artificial Intelligence, marketing, fivetran