Customer Support Executive
Kashimira, Mira Road, Thane – 401107, India
#OpenToWorkCustomer Support Executive with 5+ years of experience in email and chat support, ticket resolution, and back-office operations. Skilled in CRM tools, and customer issue resolution. Basic knowledge of accounting, bookkeeping, GST, and Tally Prime. Seeking a non-voice customer support/Back office role or entry-level accounting role.
Reliance SMSL Pvt. Ltd.
Responded customer inquiries, complaints, and feedback via email, chat. Investigated and resolved issues within defined SLAs, ensuring customer satisfaction. Escalated complex cases to internal teams for resolution. Maintained accurate records of customer interactions using ticketing tool (eg. Novalvox, Genesys) Stayed up to date with company policies, promotions, and product knowledge.
State Street Syntel Services Pvt. Ltd.
Processed mutual fund transactions (subscriptions, redemptions, switches, and transfers). Responsible for input daily NAV (Net Asset Value) using Character Base tool; ensured data accuracy. Handled KYC documentation for account openings and modifications. Maintained compliance with regulatory and internal guidelines.
Secondary School Certificate
Higher Secondary Certificate
Bachelor of Commerce
