About
I am an Operations Manager currently working at the University of Warwick with experience spanning over four years in operations, project management, and business analysis. My work has involved managing complex communication systems, leading cloud migration projects, and improving customer satisfaction across educational and consulting environments.
My expertise includes using data analytics tools such as Excel, Power BI, and SQL to build dashboards and track performance metrics. I have also worked extensively with customer management platforms like Claude and Notion, and financial software including QuickBooks and Xero to handle payments and compliance. I have led teams to launch educational and wellbeing programs, improving accessibility and engagement for thousands of users.
What I'm looking for
I am looking for opportunities in customer management and business operations support. I am open to work with teams with a vision to ensure seamless customer support and am adaptable to any new technology.
Experience
Operations Manager
University of Warwick
Dec 2024 – Present
• Managed three shared Outlook inboxes handling 100+ daily emails to reduce average response time from 18 hours to 7 hours
• On-boarded and trained 10+ staff to run a cloud migration project and eliminated 100+ hours on manual and GDPR errors
• Triaged and resolved 50+ customer incident reports per day across platforms, achieved 92% customer satisfaction score
• Handled payments and invoices for 20 international conferences and resolved payment enquiries with 100% accuracy rate
• Launched a wellbeing programme with 6+ sessions by using internal resources to achieve 90% positive feedback
Enquiry ResolutionEmployee trainingKinetics CRMSiTS
Treasurer
Warwickshire Local History Society
Nov 2024 – Present
• Coordinated £5,000+ in vendor payments, implementing a follow-up process that improved payment response rates by 60%
• Identified process inefficiencies across financial operations and proposed risk mitigation strategies, saving 10% of budget
Vendor PaymentsFinancial OperationsRisk Mitigation
Programme Advisor & Volunteer
Kenilworth Listening Exchanges
Mar 2024 – Jul 2025
• Organised English proficiency sessions among 10+ non-native speakers using Google Suite to improve language fluency
• Oversaw planning of 3+ events across multiple venues by collaborating with City Council, increased 10% participation
Google SuiteEvent PlanningLanguage Proficiency
Business Analyst
Warwick Consulting Society
Nov 2023 – Jun 2024
• Analysed operational systems for a company with 3,000 clients to identify inefficiencies, improved client satisfaction by 50%
• Prepared 7+ progress and risk reports for senior stakeholders, presented findings and saved 150+ hours in manual labour
Operational AnalysisRisk ReportingClient Satisfaction
Business Intern
Teach First Sri Lanka - Founder’s Office
Jun 2023 – Aug 2023
• Managed 5 volunteer meetings to develop curricula for 500+ students, achieved 85% positive feedback for sessions
• Maintained stakeholder communications across three districts to launch a teaching Fellowship programme, raised £10,000
Curriculum DevelopmentStakeholder CommunicationFundraising
Teaching Fellow
Teach For India
May 2021 – Apr 2023
• Designed and distributed monthly internal surveys, implemented actions to increase employee satisfaction by 35%
• Led a team of non-profit partners to support unemployed women to launch a business that generated £1000 revenue
• Created dashboards to track assessment outcomes for 100+ learners and provided insights to improve performance by 60%
Survey DesignDashboard CreationPerformance Tracking
Project Intern
State Education Department
May 2022 – Jul 2022
• Handled demographic data of 250,000 pupils to build a tracking app used by 33,000 surveyors to locate school leavers
• Monitored a team of 20 to launch an ed-tech module, expanding access to 1 million users and increasing accessibility by 30%
Data HandlingApp DevelopmentTeam Monitoring
Education
Anna University
Bachelor of Engineering · Electronics and Communication
University of Warwick
MSc · Management
University of Warwick
Master of Science · Business Management
2023 – 2024
