Abi Adesola

Partnered directly with the CEO to shape and operationalise a new customer proposition and enterprise operating model, translating strategic intent into a scalable multidisciplinary transformation practice spanning product, digital and operations. • Startup Build & Organisational Design: Built and scaled a 15-person multidisciplinary transformation practice across delivery, product and operations from scratch; designed team structures, roles and ways of working, while establishing playbooks that reduced ramp-up time by 30%. • Target Operating Model (TOM) Transformation: Instituted the Customer Liaison proposition and enterprise TOM, establishing board-level KPI scorecards and SOPs that boosted operational throughput by 40% and accelerated portfolio oversight. • Ai Transformation & Workflow Automation: Shaped and prototyped 0-to-1 AI-native capabilities and automated workflow agents using LLMs, Copilot and RPA, translating operational pain points into AI- enabled workflows that reduced strategic decision cycles by 25% and accelerated enterprise adoption. • Governance and Risk: Established risk protocols, vendor controls and quality gates, securing board buy-in for a compliant 0-to-1 infrastructure rollout and embedding sustainable transformation controls. • Hardware & Digital Technology Scaling: Piloted and transformed in-branch technologies (statement printers, video banking, staff tablet/app and digital screens) implementing SAFe to scale solutions across branches as the organisation expanded. • Commercial & Service Modernisation: Led commercial oversight across a £1M+ ACV portfolio, strengthening commercial controls that increased gross operating margins by 8% while improving NPS by 18 points through real-time customer feedback and service performance data.

CASH ACCESS | Regulated Financial Services Provider (Startup - NPO funded by 10 UK Banks)

Spearheaded cross-functional transformation across 10+ engineering and product streams, modernising core omnichannel retail and financial B2B platforms across web, mobile and enterprise systems. • Enterprise Transformation & Executive Leadership: Steered quarterly Executive Business Reviews with C-suite stakeholders, creating executive alignment across 10+ engineering streams and removing cross-functional transformation bottlenecks. • Cloud & Operating Model Transformation: Led a £500K+ ROI Azure cloud migration and systems integration transformation, defining lean operating models across web, mobile and B2B channels. • AI Automation & Productivity Scale: Architected AI-assisted delivery patterns, technical integration streams (REST APIs, SAML/SSO), and RPA tooling, expanding trading capacity by 10% without increasing headcount. • Enterprise Product Transformation: Shaped product roadmaps and GTM execution for core applications including SHOP App and SHOP Live, aligning product, technology and operational teams to equip 500+ field staff with real-time data and advisory tools, increasing CSAT by 12%. • Financial Systems Modernisation: Led the modernisation of financial reporting pipelines through MuleSoft integration, supporting enterprise digital transformation and a 20% revenue growth objective. • Sustainable Delivery & Operational Change: Governed the £100M T/O telecom wholesale portfolio and introduced automated early-warning mechanisms (Confluence Automation) to identify risks and enable timely compliant releases.

CURRYS | Major UK Omnichannel Retailer

Expanded remit across multi-client digital transformations spanning SaaS, cloud CRM and data ecosystems, combining transformation leadership, client advisory, commercial solution design and portfolio strategy. • Portfolio Transformation & Leadership Advisory: Headed client-facing SaaS and ERP transformation streams, embedding risk and change management controls that ensured 98% of programs achieved scope, timeline, and P&L targets. • Operating Model & Delivery Transformation: Redesigned enterprise release governance, quality controls and executive reporting across multi-client portfolios, reducing defect rates by 25% and reporting overhead by 70%. • Resource Planning & Commercial Optimisation: Designed and operationalised global nearshore/offshore resourcing frameworks, driving billable resource utilisation up by 15% to optimise delivery margins. • Process Standardisation & Acceleration: Spearheaded client onboarding and CRM deployment pipelines, automating standard operating procedures (SOPs) to accelerate client time-to-value by 2 days. • Commercial Solution Architecture & Pre-Sales: Led client discovery and technical architecture alignment for strategic bids, developing solution designs, product roadmaps, and SOWs to win 6 key enterprise contracts.

ITG | B2B Digital Consultancy

• Led client-facing digital transformation engagements across 10+ client programmes, working with stakeholders to translate business requirements into prioritised technology roadmaps, delivery plans and practical implementation approaches. • Advised clients on process and delivery improvements across digital programmes, identifying opportunities to simplify ways of working, improve delivery performance and accelerate time-to-value, reducing delivery lead times by 35% across client project portfolios.

Teige Consult

• Managed Salesforce CRM data segmentation and stakeholder reporting for client accounts, reallocating campaign spend toward the highest-converting channels and lifting CTR by 22%.

Paystream

• Coordinated cross-functional events and campaigns end-to-end, managing budgets, vendors and timelines to increase participation by 20%.

University of Hertfordshire

Agile Project Management – PRINCE2

PRINCE2