Achmad Dony

• Cloud & Server Administration: Managed and maintained cloud infrastructure, including DigitalOcean droplets and virtual private servers (VPS). Provisioned, monitored, and optimized servers to guarantee optimal uptime. • Infrastructure & User Support (IT): Installed, configured, and maintained office computer systems, software, and peripherals. Provided efficient technical support and troubleshooting for hardware and software issues. • Network & Data Management: Redesigned and optimized network infrastructure, improving internet performance by 40% and maintaining 99.9% network availability across office operations. Enterprise Mail & Domain Management: Handled webhosting procurement and domain management. Led a seamless corporate email server migration from Google Workspace to Microsoft 365.manage account email employee. • Facility & Asset Management (GA): Managed and maintained overall office facilities. Ensured daily availability of general office stationery (ATK) and consumables. • Employee Onboarding: Provided and coordinated essential operational facilities for both new hires and existing staff, including ID cards, uniforms, and workstations/laptops. • Policy & Documentation: Assisted in the implementation and enforcement of IT policies, while maintaining accurate logs and documentation of all technical support activities. • Key Achievement (Cost Optimization): Audited and optimized server infrastructure, reducing operational costs by 35% while maintaining high service availability and business continuity. • Key Achievement (Network Reliability): Re-engineered office network architecture, increasing internet throughput by 50% and achieving 99.9% uptime. • Key Achievement (Resource Efficiency): Implemented a streamlined scheduling system for the studio and shooting equipment (cameras, lighting, and production gear), establishing a 100% conflict-free workflow and maximizing production team efficiency.

• Strategic Vendor Orchestration: Led collaboration with 5 international vendors to deliver Terminal Operating System enhancements, reducing operational incidents and ensuring 99.8% system availability. • System Integration & Lifecycle: Managed end-to-end delivery of mission-critical terminal system enhancements serving 100+ operational users while ensuring compliance with global operational standards. • Operational Excellence: Ensure V-TOS solutions meet global standards, minimizing operational risks through rigorous system monitoring and stability protocols. • SLA & Governance: Govern vendor Service Level Agreements (SLA), ensuring rapid technical support and managing complex escalations for mission-critical infrastructure.

• Global Market Operations: Managed cross-border VAS service delivery across 10+ international markets, coordinating technical, commercial, and operational teams to ensure successful project execution. • Lead the VAS Division as a profitable business unit, managing a diverse portfolio of clients and vendors across Asia and Europe, including Thailand, Vietnam, Pakistan, Brunei, Iran, Iraq, the MENA region, and Indonesia. • International Partnership Management: Orchestrate relationships with global partners like Rimolatino and international content aggregators to ensure seamless operational synchronization. • Cross-Border Project Delivery: Work closely with international engineering and developer teams to ensure "right-in-time" implementation of digital solutions. • Ad Network Sales & Analysis: Responsible for Ad Network flow, mechanism, and day- to-day activities to optimize revenue across partner countries.

• Supervised system performance and infrastructure while developing operational procedures, policies, and managing company finances and budgets. • Managed technical and customer support integrations, ensuring high-quality product development and production processes.

• Orchestrated application deployment from staging to production servers and maintained rigorous server and network monitoring protocols. • Managed SMS blast broadcasts, revenue traffic reporting, and handled complex technical complaints from customers and internal teams. • Monitoring traffic transaction payment gateway • Monitoring and troubleshoot 21 server production • Monitoring and troubleshoot network LAN and WAN. • Handle request data request query from database MySQL