Ajay Srivastava

Ajay Srivastava

Operations Professional at EXL | Aspiring Data Analyst | Digital Marketing & SEO Learner

New Delhi, India

#OpenToWork

About

I am an Operations Professional currently working at EXL with experience in healthcare and business process operations. Previously, I worked with Optum Global Solutions, where I gained exposure to process handling, team coordination, and operational workflows. I am passionate about continuous learning and currently focusing on Data Analytics, Excel, Power BI, SEO, and Digital Marketing to build strong analytical and business skills. I enjoy solving problems, improving processes, and learning new technologies that help businesses grow. My long-term goal is to build a successful career in analytics and business growth while continuously improving my professional and communication skills.

What I'm looking for

Seeking remote opportunities in US Healthcare, Medical Billing, Claims Processing, and Revenue Cycle Management. Experienced Claims Associate with 2 years of expertise in claim adjudication, denial management, insurance verification, and healthcare operations. Open to full-time, contract, and freelance opportunities.

Experience

Exl Services

Analyst

Exl Services

May 2026 – Present

• Handling healthcare operational processes and maintaining workflow accuracy • Supporting reporting and operational coordination activities • Working in a fast-paced environment with quality and productivity targets • Collaborating with team members to ensure smooth process execution • Developing analytical and problem-solving skills through daily operations

Reporting & AnalysisBusiness Process ImprovemSQLOperations Management

Appeals Representative Associate

Optum Global Solutions

Jan 2025 – May 2026

• Managed healthcare-related operational tasks while maintaining accuracy and productivity standards • Worked on process handling, case management, and workflow coordination • Collaborated with team members to ensure timely resolution of operational activities • Maintained quality standards in a fast-paced corporate environment • Developed communication, problem-solving, and analytical skills through daily operations • Adapted quickly to process updates and organizational requirements

Microsoft ExcelMicrosoft ExcelOperations ManagementClaimsAppeals
Graygraph Technologies

SEO Executive

Graygraph Technologies

Oct 2023 – Nov 2024

• Assisted in digital marketing and content-related activities to support business growth • Gained exposure to SEO, social media engagement, and online branding strategies • Worked on improving content visibility and audience engagement across digital platforms • Collaborated with team members on marketing and operational tasks • Developed understanding of digital marketing trends, content optimization, and online growth strategies • Strengthened creative thinking, communication, and analytical abilities through project-based work

SEODigital Marketing

Education

Kanpur University (CSJMU)

Bachelor of Arts · Arts

2019 – 2022

Certifications

Skills

ResilienceMeeting deadlinesCritical thinkingTeamworkFriendlyCommunicationCreativitySeoSearch Engine OptimizatioClaims HandlingAppealsMicrosoft ExcelData AnalysisMicrosoft Power BISQLOperations ManagementHealthcare IndustryBusiness Process ImprovemDigital MarketingReporting & Analysis

Languages

English (Professional working proficiency)Hindi (Full professional proficiency)