About
I am a Banking Operations Professional with 2 years 8 months of experience in live banking transactions, cash handling, and customer servicing.
Currently based in Pune, India (UTC+5:30) and seeking 100% Remote / Work From Home role worldwide.
What I do daily:
✓ Handling live cash transactions, deposits & withdrawals
✓ Processing RTGS, NEFT, IMPS & fund transfers
✓ Account opening, customer onboarding & documentation
✓ Resolving customer queries and providing front-office support
✓ Cash balancing, vault handling & end-of-day reports
I am skilled in core banking systems, fast at transaction processing, and known for accurate cash handling and excellent customer service.
I am looking for a fully remote opportunity where I can support banking operations and customer service from home.
Experience: 2 Years
What I'm looking for
Seeking 100% Remote Work From Home role in Banking Operations & Customer Servicing. I have 2y 8m exp in live transactions, cash handling, RTGS/NEFT & client support. I can handle outbound/inbound calls, customer queries & back-office tasks. Open to work with any country / timezone (USA, UK, UAE, Europe). Available immediately | Pune, India (UTC+5:30)
Experience
Relationship Manager
Mar 2024 – Present
Currently handling front-office banking operations and live customer servicing in Pune branch.
Key Responsibilities:
• Processing live cash transactions, deposits, withdrawals & fund transfers (RTGS, NEFT, IMPS) with 100% accuracy
• End-to-end query resolution - handling customer complaints, account issues & service requests till closure
• Managing account opening, customer onboarding, documentation & KYC formalities
• Handling inbound & outbound calls, providing product information and resolving issues
• Performing daily cash balancing, vault management & end-of-day reporting
• Ensuring excellent customer experience
CommunicationCustomer supportQuery resolutionRisk managementComputer knowledge
ICICI Bank Ltd
Software Engineer
May 2017 – Present
Developed backend services using Python and Flask.
Managed cloud infrastructure on AWS including EC2, S3, and RDS.
Implemented Docker containers for application deployment and maintained CI/CD pipelines with Jenkins.
PythonAWSDocker
Tech Solutions Inc.
Junior Developer
Mar 2015 – Apr 2017
Assisted in building web applications using JavaScript and Node.js.
Supported database management with PostgreSQL and helped design RESTful APIs for client projects.
JavaScriptNode.jsPostgreSQL
Web Innovators LLC
Education
Pune University (SPPU)
Bcom · Commerce
2020 – 2023
State University
Bachelor of Science · Computer Science
2011 – 2015
Skills
PostgreSQLCI/CDRESTful APIsDockerAWSPythonEnglish,Hindi,MarathiComplaint handlingBanking operationsInbound callsOutbound callsEnd to end customer suppoQuery resolutionCustomer service
Languages
Marathi (Full professional proficiency)Hindi (Full professional proficiency)English (Limited working proficiency)
