About
I am a Customer Service professional with over a decade of experience, most recently working as an Associate Administrator at Malachite Management, Inc. My career spans roles in customer service coordination, sales support, and administrative assistance, with a strong focus on improving customer satisfaction and operational efficiency.
My work involves using MS Word, Advanced Excel, Sage X3, and Google Suite to create tracking tools, systems, and training manuals that support customer service, sales, inventory management, and distribution accuracy. I have experience managing orders, providing technical support, maintaining websites, and leading marketing efforts such as newsletters and email blasts.
What I'm looking for
I am looking for a remote role that can utilize my professional customer service and technical skills.
Experience
Associate Administrator
Malachite Management, Inc.
Feb 2022 – Present
▪ Process orders, requests, and provide technical support in a timely and succinct fashion
▪ Consistently update not-for-profit html websites through YourMembership, and forum through Higher Logic
▪ Take and distribute meeting minutes for multiple committees and groups
▪ Book a multitude of meeting in a variety of timezones with key stakeholders and their assistants on a consistent basis
▪ Assist with organizing and running medical conferences for not-for-profit organizations
▪ A/R and A/P related duties for dues, donations, and store orders for not-for-profit organizations
▪ Expanded and detailed out 2 separate operations manuals
▪ Marketing lead for multiple newsletters, press releases, and email blasts Accomplishment: Consistently received ‘Exceeds Expectations’ during quarterly reviews
YourMembershipHigher LogicA/R
Customer Service Representative
bioLytical Laboratories, Inc.
Jul 2013 – Apr 2021
▪ Serve as highly responsive first point of contact for international business customers, brokers, sales representatives and distribution centres
▪ Review and respond to 250+ emails per day; input and dispatch 150 retail and wholesale orders per week through to four international distribution centres
▪ Reconcile orders on daily basis to ensure accuracy and corrective action taken if needed
▪ Provide sales representatives with up-to-date data on order history, calculating averages per order and SKU’s
▪ Role expanded to provide back-up coverage for Reception Desk Accomplishment: Took over maintenance of GS1 catalogues; completed training with 96.5% grade; maintain numerous catalogues for accuracy and completeness.
Sales SupportCustomer ServiceAccounts Receivable
Customer Service Representative
Garden Protein International
▪ Serve as highly responsive first point of contact for international business customers, brokers, sales representatives and distribution centres
▪ Review and respond to 250+ emails per day; input and dispatch 150 retail and wholesale orders per week through to four international distribution centres
▪ Reconcile orders on daily basis to ensure accuracy and corrective action taken if needed
▪ Provide sales representatives with up-to-date data on order history, calculating averages per order and SKU’s
▪ Role expanded to provide back-up coverage for Reception Desk Accomplishment: Took over maintenance of GS1 catalogues; completed training with 96.5% grade; maintain numerous catalogues for accuracy and completeness.
Order ProcessingGS1 CataloguesEmail Management
Education
Westwood Community High School
University of Alberta - Augustana Faculty
Bachelor of Music
Certifications
Writing Well for Business
UBC
2022 – No expiry
Advanced Microsoft Excel
Online Training Masters.com
2014 – No expiry
Skills
Order ProcessingGoogle SuiteA/R assistanceTechnical SupportCustomer ServiceAccounts ReceivableGoogle SuiteHigher LogicYourMembershipMeeting CoordinationOrder ProcessingSage X3Advanced ExcelMS WordTechnical SupportPivot TablesReportsTraining DocumentationVendor RelationsCustomer Service
Languages
English (Native or bilingual proficiency)
