Owner
Mac’s Discount Retail Stores
• All points listed below in previous position, as well as managing the financials and overall administration.
Chief Operations Officer
Columbia, United States
#OpenToWorkI have been working in retail operations and business management since at least 2018, most recently serving as Owner of Mac’s Discount Retail Stores starting in 2025. My experience spans over 7 years in leadership roles focused on operational growth, financial management, and team development. My work involves managing retail management systems, IT hardware and software operations, and POS tools across multiple locations. I have designed custom inventory and pricing tools, engineered employee system-access profiles, and led brand management efforts including digital and print marketing collateral. I also have experience with AI usage, Office 365, Adobe Suite, and Windows OS.
Any role that has a strong influence on the operational structure.
Mac’s Discount Retail Stores
• All points listed below in previous position, as well as managing the financials and overall administration.
Super Buys
• Spearheaded expansion strategy across five retail locations and a central distribution center, growing operations across two states and scaling headcount to 80+ employees while supporting executive leadership. • Driven end-to-end launch operations for four new retail stores, owning market scouting, organizational design, store layout optimization, fixture installation, and launch timelines. • Translated CEO vision into actionable operational workflows, establishing scalable business mechanisms, pricing models, and cross-functional strategies to achieve high-efficiency goals. • Established a weekly multi-location audit program across six sites to identify operational bottlenecks, ensure compliance, perform root-cause problem solving, and drive continuous improvement. • Fostered cross-departmental alignment and communication by authoring standard operating procedures, facilitating leadership coaching, and establishing transparent feedback loops. • Maintained hands-on operational leadership, stepping in across distribution, processing, and retail functions to eliminate operational roadblocks and maintain continuous workflow velocity. • Owned end-to-end IT hardware and software operations across six facilities, troubleshooting technical issues and implementing retail management, POS, processing, and security tools. • Designed custom processing workstations, specialized inventory spreadsheets, and automated pricing scaling tools, optimizing inventory throughput and pricing accuracy across product categories. • Engineered employee ID badge and system-access profiles, streamlining front-end staff profile switching to improve system efficiency and staff accountability. • Oversaw core HR operations for 50+ employees (through Dec 2022), leading full-lifecycle onboarding, performance management, coaching, conflict resolution, and offboarding workflows. • Championed workplace safety, ergonomics, and employee well-being, designing physical layouts and operational routines that minimized injury risks and improved workplace comfort. • Directed end-to-end brand management across six locations, producing digital and print marketing collateral, signage, physical fixtures, corporate uniforms, and social media content. • Built, maintained, and optimized corporate websites, ensuring high performance, consistent content updates, and a seamless digital user experience.
Business Administration, Marketing