Allison Ellis

Aligned project goals and strategies through collaboration with cross-functional teams to drive successful outcomes. Presented regular Quarterly Business Reviews as well as Annual Business Reviews Prepared reports detailing project progress and performance metrics to facilitate informed team evaluation. Supported management in optimizing workflow processes to enhance efficiency. Developed strategies that improved operational efficiency, reduced costs, and increased productivity. Managed a team by providing guidance, setting goals, delegating tasks, and monitoring performance to ensure project alignment and success. Negotiated contracts with external vendors to meet company requirements while minimizing costs. Responsible for retaining and growing our largest Strategic Partners

Started with organization during series B/C funding, then through very successful IPO Aligned customer success strategies with business objectives through collaboration with sales teams. Analyzed customer feedback to identify product improvement opportunities. Conducted regular client check-ins to assess needs and deliver tailored solutions. Managed SaaS support which included escalated customer issues, timely resolutions and effective communication. Monitored customer satisfaction metrics to inform strategies for engagement and retention. Provided guidance on maximizing software value through effective utilization. Facilitated webinars and workshops to educate customers on product features. Managed a portfolio of over $10M in revenue

Developed strategic account plans to align with client goals. Identified customer needs and matched offerings, driving profitability and revenue growth. Managed client relationships, enhancing satisfaction and retention rates. Prepared and presented proposals tailored to client needs. Led RFP process for existing clients as well as all negotiations on terms and rate. Coordinated cross-functional teams to deliver exceptional service. Maintained up-to-date knowledge of industry trends and developments in order to consult and better serve clients' needs. Managed a portfolio of over $5M in revenue