Web Developer & IT Specialist
Prishtine, Kosovo
#OpenToWorkA dedicated IT professional with a robust foundation in network engineering and hands-on experience in technical support roles within municipal environments. Skilled in diagnosing and resolving diverse hardware and software problems, I am committed to ensuring the smooth operation of IT infrastructures. My educational background in network security and systems administration equips me with a comprehensive understanding of modern network challenges and solutions.
I am looking for a remote, part-time opportunity where I can contribute through research, writing, content development, and attention to detail. I am particularly interested in roles involving research, fact-checking, data collection, report writing, and creating clear, well-sourced content. I am eager to work with a collaborative team, develop my skills, and contribute to meaningful projects while continuing to grow professionally.
MikroBiz shpk
I have worked at MikroBiz Sh.p.k as a Full Stack Developer, contributing to both back-end and front-end development. During my time there, I was involved in building and maintaining a desktop application, focusing on creating efficient back-end logic, database integration, and a user-friendly interface. This experience enhanced my skills in software design, coding, and cross-functional collaboration.
Municipality of Rahovec
I have completed internship at the Municipality of Rahovec (City) in the position of IT Help Desk. During this period, I provided technical assistance to staff, resolved hardware and software issues, and supported the maintenance of the municipality’s IT systems and network operations.
Municipality of Prishtina
Completed a one-year internship at the Municipality of Prishtina in the position of IT Help Desk. During this period, I provided technical support, assisted with hardware and software troubleshooting, and helped maintain the municipality’s IT systems and network infrastructure.
Nettxio
Service Desk Analyst (Remote) – Advance America Provided remote IT support for over 1,000 employees across multiple U.S. locations. Handled daily incidents through ServiceNow, ensuring 95% first-call resolution. Supported Microsoft 365, Active Directory, and VPN connectivity. Delivered high-quality customer service, system documentation, and escalation to Tier 2 teams when necessary.
Fusion Bpo Services
I worked at Fusion BPO Services as an IT Manager, where I was responsible for the complete setup and maintenance of computer systems and network infrastructure. My duties included PC installation, network configuration, software deployment, and ongoing system maintenance to ensure smooth IT operations. I was also involved in the Qatar-based project “Haya,” providing technical support and ensuring reliable system performance throughout the project’s duration.
Network Engineering
American University in Kosovo (AUK) – Cisco Networking Academy
