About
Dynamic individual with over 5 years of experience in domain management and Intellectual Property protection.
Proven ability to enhance client satisfaction through tailored support and efficient issue resolution.
Successfully streamlined policies and procedures while maintaining a commitment to responsiveness during urgent incidents.
Ready to leverage expertise learned in domain management leadership and previous roles to drive value and innovation, contributing effectively to prospective employers.
What I'm looking for
I'm seeking a remote role that will allow me to be at home with my children while I continue to grow professionally.
Experience
Brand Associate
Mar 2026 – Aug 2026
Drive sales and customer loyalty by providing excellent customer service, offering product expertise, and maintaining the store’s appearance.
Engage customers, operate cash wraps, process transactions, and support visual merchandising, including stocking and fitting room maintenance
Customer ServiceSalesVisual Merchandising
Old Navy
Domain Portfolio Advisor
Sep 2018 – Sep 2023
Oversaw the management of ccTLDs and subdomains across 41 countries, ensuring compliance and optimal performance.
Trained team members on internal platforms, DNS protocols, and domain management best practices, enhancing team expertise.
Facilitated effective communication across multiple time zones and languages, fostering collaboration within the team.
Developed new platforms for centralized document storage, improving accessibility and operational efficiency.
Authored engaging blog posts on domain launches and auctions, staying ahead of ccTLD developments.
Leveraged Salesforce, JIRA, Excel, Word, PowerPoint, Kofax, Google Drive, and LastPass to streamline workflow.
TLDsSSL certificatesDNSSalesforceJIRA
MarkMonitor Inc. / Clarivate
CSR/Production Assistant
Jul 2017 – Sep 2018
Mastered Farm Bureau's systems and databases to exceed customer expectations consistently.
Cultivated strong client relationships by delivering prompt and precise service, thereby enhancing customer loyalty.
Served as the primary contact for customer inquiries regarding pricing, products, and scheduling, ensuring clarity and satisfaction.
Delivered exceptional customer service by efficiently processing orders and coordinating with other departments to resolve issues.
Customer ServiceDatabase ManagementOrder Processing
Farm Bureau Insurance
Server
Feb 2016 – Jun 2018
Addressed customer needs promptly to enhance satisfaction and improve dining experiences.
Efficiently managed table settings by clearing completed courses and preparing for new patrons, ensuring smooth service flow.
Processed monetary transactions accurately to deliver a seamless payment experience for customers.
Relay orders to the kitchen and bar, ensuring precise recording of patrons' food and beverage selections.
Customer ServiceCash HandlingOrder Management
K-Fusion
Manager, Technician
Aug 2015 – Jan 2017
Addressed patient concerns promptly to ensure needs were met effectively and efficiently.
Adhered strictly to company policies and procedures to maintain operational integrity.
Completed paperwork accurately and promptly, ensuring compliance with regulatory standards.
Cultivated and maintained strong relationships with customers, vendors, and employees, enhancing collaboration.
ComplianceCustomer RelationsDocumentation
LKY Meridian, Idaho
Housekeeper/Team Lead
Jan 2015 – Aug 2015
Executed thorough general and deep cleaning services across the Treasure Valley, ensuring high standards of hygiene.
Delivered exceptional customer service by treating clients, their homes, and their belongings with utmost respect and care.
Enhanced client satisfaction and retention through personalized cleaning solutions tailored to individual needs.
Cleaning ServicesCustomer ServiceTeam Leadership
Maid to Clean
Education
American Falls High School
2011 – 2014
Skills
DNSSSL certificatesTLDsLastPassGoogle DriveKofaxPowerPointWordExcelJIRASalesforce