About
Principal Product Manager (CLMP™) with 12.9+ years building B2B SaaS products across CRM, Loyalty, FinTech, and E- Commerce. Built two products from 0→1 — a CRM + Loyalty platform (55 clients, 500 Cr+ monthly GMV) and a B2B ₹ procurement marketplace ($20M+ monthly GMV, 25K buyers). Currently leading AI-powered product strategy at Nagarro for Cox Automotive’s 1,200+ dealership network in the USA. Pioneered Claude AI + MCP agents to automate PM workflows, cutting documentation time by 40%. Global client experience across 8 countries.
What I'm looking for
I’m looking for a Principal Product Manager role at a remote-first company to architect long-term platform strategies and lead complex, scalable ecosystems.
I thrive on owning ambiguous, high-leverage product areas at the intersection of tech infrastructure, data, and business growth. I’m targeting a high-trust, async culture where I can manage intricate cross-team dependencies, leverage AI-driven automation, and drive rigorous product execution with high autonomy.
Experience
Principal Product Manager
Nagarro
Dec 2023 – Present
Client: Cox Automotive, USA | Mobile CRM (1,200+ Dealerships) + Upside Wholesale Vehicle Auctioning | Team: 14 Engineers
• Own product vision and roadmap for Cox Automotive’s mobile CRM, partnering directly with the US Director of Product. Conduct fortnightly client reviews and on-site visits to align priorities.
• Increased customer conversion rate from 13.57% → 19.42% through targeted feature releases: cloud video storage, DL scanning for test drives, and integrated credit-check workflows.
• Built Claude AI + MCP agents to auto-generate product metrics reports, roadmap updates, and first-draft user stories — reducing PM documentation overhead by ~40%.
• Lead 2 Agile scrum teams (Android, iOS, Backend, QA) — running grooming, sprint planning, retrospectives, and backlog prioritisation.
Claude AIMCPAgile Scrum
Product Manager
Easyrewardz India Pvt Ltd
Mar 2021 – Nov 2023
Popin Rewards – CRM + Loyalty + Spend Platform | BFSI & Retail | Team: 25
• Ideated, designed, and launched a 0→1 CRM + Loyalty + Spend platform — 55 enterprise clients, 3,500+ locations, 35 Cr ARR, 500 Cr+ monthly transaction volume.
• Key accounts: ICICI Bank, Bajaj Finance, BATA Retail, UCB. Introduced milestone-based spend-linked loyalty benefits, driving a 26% increase in average customer expenditure.
• Partnered with Sales, Finance, and Engineering to prioritise roadmap; owned PRDs, user stories, and omnichannel feature delivery end-to-end.
CRMLoyaltySpend Platform
Product Manager
Birchstreet Systems
Apr 2019 – Mar 2021
B2B Procure-to-Pay Platform – E-Procurement, AP, Inventory, Sourcing | Team: 30
• Designed and scaled a B2B marketplace to 25,000 buyers and 13,000 vendors processing $20M+ monthly — including payment gateway, EDI vendor integrations, and AP invoicing modules.
• Collaborated with Legal, Risk, Finance, and Compliance teams to deliver procurement workflows for regulated enterprise clients (Sodexo).
E-ProcurementEDIPayment Gateway
Business Analyst / Product Owner
Knowcross India Pvt Ltd
Apr 2017 – Apr 2019
KnowService, KnowGlitch, KnowMobile – Hospitality SaaS | Marriott, Hilton, Hyatt | Team: 20
• Owned backlog, PRDs, and roadmap for a global hospitality SaaS platform. Delivered PMS and POS integrations across international hotel brands.
SaaSPMSPOS
Business Analyst – Product
Ricoh India Ltd
Feb 2016 – Mar 2017
RicohDocs – Document Management & Office Automation | Clients: Hitachi India, VIA.com
• Defined requirements and managed delivery for a DMS platform (. NET); handled two enterprise client accounts end-to-end.
Document Management.NETOffice Automation
Engineer – IT
Suzuki Motorcycle India Pvt Ltd
Oct 2013 – Feb 2016
In-house . NET Development – HR, Travel & Dealership Management Systems
• Built three internal platforms (HR, Travel, DMS integrated with Maruti Suzuki). Grew into team lead managing 8 developers.
.NETHR SystemsDealership Management
Education
GGSIPU
B.Tech · Computer Science Engineering
2009 – 2013
Modern School, Barakhamba Road, New Delhi
2008 – 2009
Modern School, Barakhamba Road, New Delhi
2006 – 2007
Certifications
Certified Loyalty Marketing Professional (CLMP™)
Loyalty Academy
Jun 2022 – No expiry
Management Development Program – Technology, Innovation & New Product Development
NSB-NTPC School of Business
Feb 2022 – No expiry
HIPAA Certification
Cyber Law College, India
Apr 2016 – No expiry
Skills
Sprint PlanningProduct MetricsGlobal StakeholderFinTechCRMB2B SaaSSprint PlanningBacklog PrioritizationCross-functional TeamCustomer DiscoveryProduct Lifecycle ManagemRoadmap Execution0-1 Product DevelopmentProduct StrategyMicrosoft CopilotGeminiAI Workflow AutomationModel Context ProtocolClaude AIAI Product Management
Languages
English (Full professional proficiency)Hindi (Native or bilingual proficiency)Punjabi (Native or bilingual proficiency)
