Senior Solutions Engineer – Infrastructure & Endpoint Support
(MSP) NWN Carousel
Supported over 100 client environments across healthcare, enterprise, and distributed remote workforce infrastructures. Administered Microsoft 365 environments including Exchange Online, Teams, OneDrive, SharePoint, licensing, mailbox management, and user provisioning. Supported Azure / Entra ID identity and access management including MFA, Conditional Access, authentication troubleshooting, and account security administration. Managed Windows endpoint deployments, policy administration, endpoint troubleshooting, and system maintenance across enterprise environments. Assisted with endpoint compliance initiatives including patch management, endpoint security validation, BitLocker standards, and Microsoft Defender support. Provided Tier 2 and Tier 3 infrastructure support for endpoints, networking, virtualization, servers, and cloud-connected systems. Troubleshot complex hardware, software, authentication, profile, connectivity, VPN, and access-control issues for remote users. Supported Active Directory administration including GPO management, DNS troubleshooting, permissions, and user lifecycle management. Assisted with PowerShell-based administrative tasks, automation initiatives, deployment scripting, and operational improvements. Collaborated with engineering teams to implement infrastructure improvements, maintain operational stability, and improve service delivery processes. Created and maintained technical documentation, deployment standards, support procedures, and knowledge base articles. Supported VMware virtual infrastructure environments including servers, networking, storage, and backup operations using VEEAM.
