Amel Jaber

Manage 500+ cases weekly, maintaining accurate, well-structured documentation to support internal operations and maintain seamless access across teams. Enhanced document organization by 85%, significantly reducing retrieval time and enabling faster case processing and decision-making. Reduced data errors by 10% through consistent review, validation, and updates, strengthening overall data accuracy and reliability. Collaborated with 5 cross-functional team members by maintaining organized records, streamlining administrative workflows, and ensuring timely case handling. Utilize Microsoft Word and Notion to develop structured documentation systems that improve record tracking, accessibility, and workflow efficiency. Prioritize high-volume workloads by implementing a tiered task management system, planning for urgent cases first while maintaining steady progress across all assignments.

Oversaw 150–200 student cases weekly within a CRM system. Coordinated 20–30 active orders simultaneously, overseeing book distribution, returns, and account updates to guarantee accurate processing and fulfillment. Improved processing timelines by 10% by verifying book returns and streamlining material check-in/check-out workflows. Utilized an internal CRM and student management system to track accounts, update records, and maintain data accuracy across all transactions. Enhanced customer satisfaction by delivering fast, accurate support during school visits. Maintained high data integrity by consistently reviewing and validating records, reducing errors and preventing delays in student requests.

Managed 20–30 client records daily, updating visitor information, scheduling follow-ups, and maintaining accurate data within the CoronIT system. Optimized data accuracy by 10–15% through consistent verification, record updates, and attention to detail across client entries. Led a team of 6–7 colleagues while coordinating with multiple departments to schedule appointments. Handled 20–30 daily client interactions, providing front-facing support, answering inquiries, and facilitating efficient appointment scheduling. Reduced delays and improved cross-team communication by proactively updating records and coordinating follow-up activities across departments.

Refined scheduling efficiency by 10–15% by proactively reviewing appointments, reducing errors, and ensuring accurate patient coordination. Supported 5–7 team members by handling administrative requests, maintaining structured records, and keeping daily operations on track. Resolved most administrative and patient-related requests same-day, improving workflow efficiency and minimizing delays in scheduling and reporting. Maintained organized workflows by following structured procedures, ensuring patient schedules remained accurate and aligned with operational needs.