Alejandro Miranda

Direct a fully remote AI modernization mandate across a national utility — embedding LLM services, ClickHouse + MCP real-time analytics, and AI-driven automation into live production systems serving every province. Launched a WhatsApp-native conversational AI layer + AI data-extraction pipeline — automating ~70% of routine citizen touchpoints across service requests, payments, and status queries. Engineered a ClickHouse-MCP real-time data layer powering AI analytics for trend detection, outlier identification, and consumption forecasting (model MAE <5% on pilot datasets). Delivered full Odoo ERP modernization (e-NCF DGII compliance), open-source ITSM, and INAPA energy-management grid — cutting recurring licensing spend ~30% and off-hours electricity consumption ~20%.

Founded and operate a multi-domain IT consulting practice serving 80+ corporate clients (Banco Reservas, Heineken, Hard Rock Café, Agora Mall, Valvoline) — delivering Microsoft 365 migrations, structured cabling, CCTV, GPS tracking, and physical security programs. Built n8n-based automation pipelines and NodeCG real-time motorsport broadcasting tooling; delivered Discord-integrated tournament platforms for national events including the FIA NA Esports Championship. Operate with formal delivery cadence — daily standups, sprint reviews, dedicated dev team, and internal HR function — modeling the same governance discipline applied in corporate PMO engagements.

Secured formal recognition by the Dominican Olympic Committee (COD) and Ministry of Sports; founding member of GEF (180+ federations), IESF, and CEFA — institutional standing enabling all subsequent international play. Directed national qualifiers placing DR in three international championships in one year — IESF PanAm Open (Argentina), Bali 2022 World Championship, Istanbul 2022 Global Games — managing 15 athletes across 5 disciplines, ~US$650K combined prize pools. Built a national talent-scouting and ranking platform automating registration, eligibility, and selection workflows; coordinated DR's inaugural participation in the Santiago 2023 Pan American Games.

Led the DR's first cloud-native digital banking program — $2.5M+ initiative migrating Core Banking to Ladonware CloudCore — closing a 20-year tech gap flagged by Ernst & Young's 2017 enterprise assessment. Managed 15 direct reports, ~10 specialized subcontractors, and 30+ concurrent vendor relationships across hardware, telecom, security, and software — full RFP-to-go-live ownership with SUPBANCO regulatory authorization. Migrated three core modules in industry-standard sequence — General Ledger → Customer Information File → Loan Origination & Portfolio — establishing the integration and data foundation for downstream credit-scoring and automated regulatory reporting.

Built and led the internal PMO from zero — 6 direct PM reports — establishing governance, lifecycle standards, and portfolio visibility across all technology programs aligned to the carrier's customer-retention roadmap. Achieved 99.97% IT service uptime via KPI/SLA dashboards and real-time incident escalation; delivered 14.75% OpEx reduction through strategic vendor renegotiation without sacrificing any service-level commitment. Ran ~6 concurrent multi-stakeholder programs annually spanning CRM modernization, digital customer portal, claims automation, and core insurance platform upgrades — enforcing change-control discipline across simultaneous critical-path workstreams.

Professional Scrum Master I (PSM I)

Scrum.org