About
Results-driven HCM services leader with 15+ years directing high-growth PEO/managed services teams in payroll, HR, benefits, and workforce management at Paychex.
Excelled at integrating 13 acquisitions, leading enterprise technology deployments, and delivering measurable gains in NPS (+30 points), productivity (+25%), client retention, and operational scalability through strategic capacity planning, process optimization, and remote team leadership.
What I'm looking for
I am looking for an opportunity to help an organization grow and scale their service/operations teams. I would love to leverage my years of experience in the HR and Payroll service industry to help improve the results of another organization.
Experience
Senior Manager, PEO Service – Centers of Excellence
Paychex, Inc.
Jan 1994 – Nov 2025
Spearheaded integration of 13 acquisitions into a unified PEO operation, driving operational efficiency, team ultilization, and nationwide scalability.
Directed Program Management Office (PMO) for technology deployments, process improvements, and capacity planning across distributed teams.
Developed workforce analytics dashboard that provided real-time utilization, productivity, and revenue insights for executive decision-making.
Led PEO Systems & Project Analyst team bridging IT and operations for system requirements, deployments, user acceptance testing, and stakeholder training.
Oversaw transition of operational functions to global partners while maintaining service quality.
Led enterprise-wide CRM deployment, established consistent SLA, and achieved 30+ point NPS improvement while enhancing client service delivery.
Acquisition IntegrationWorkforce AnalyticsCRM DeploymentPayrollHRBenefits ManagementProcess ImprovementMulti-site OperationsClient RetentionBranch OperationsTeam ManagementStrategic PlanningClient ServiceEmployee DevelopmentBusiness GrowthTeam LeadershipService DeliveryOperations
Education
Marymount College
Associate of Arts · General Studies
South University
Bachelor of Business Administration
Skills
CRM managementProject managementPayroll/HR administrationOrganizational change mgmPartnershipCross-functional partnersP&L managementDriving executionProcess improvementContact center managementLeadership development
Languages
English (Native or bilingual proficiency)
