About
Business Development & Growth Strategy professional with 10+ years of experience across international B2B business development, customer strategy, customer insights and strategic consulting.
Proven track record building partnerships, translating customer and market insight into commercial strategy, and driving measurable improvements in customer satisfaction and growth.
Seeking Business Development opportunities within international technology and fintech companies in Ireland.
What I'm looking for
Looking for remote or hybrid B2B roles in Business Development, Customer Strategy, or Strategic Partnerships, with international scope. 10+ years across BD, customer strategy and consulting (OLX, Brandir, AM Academy). Open to full-time, contractor, or advisory work. EU citizen based in Portugal, open to relocating to Ireland. Comfortable with ambiguity, building relationships from scratch, and learning new industries fast. Drawn to roles connecting people, markets and opportunities.
Experience
Founder & Strategic Independent Consultant — Business Development, Customer & Growth Strategy
Jan 2022 – Present
● Founded and grew an independent strategic consulting practice supporting founders and organisations on business development, customer strategy and growth.
● Generate new business through prospecting, outreach, relationship building and pipeline development, converting leads into long-term client engagements.
● Build and manage relationships with clients, partners and strategic contacts, identifying opportunities for collaboration and long-term value creation.
● Develop strategic partnerships with technology specialists and implementation partners to connect business needs with practical solutions.
● Lead strategic diagnostic engagements — analysing business models, customer needs and positioning to define priorities and actionable growth roadmaps.
● Design customer-centric growth strategies, combining customer insight, business analysis and market understanding across the full customer lifecycle.
● Apply AI and automation to improve customer research, strategic planning and scalable business processes.
Business DevelopmentCustomer StrategyAI-assisted Research
AM Academy Mkt
Product Project Specialist (Customer Experience)
Jul 2025 – Oct 2025
● Supported development of an internal employee management platform within a large international corporate environment.
● Collaborated cross-functionally with Product, Operations and business stakeholders to improve delivery and internal processes.
● Contributed to employee experience initiatives through structured project coordination.
Project CoordinationProduct ManagementEmployee Experience
BNP Paribas
Voice of the Customer Specialist (Customer Success)
May 2017 – Dec 2021
● Core member of the Voice of the Customer programme, translating customer feedback and behavioural data into product and business decisions across Portugal, Romania and Poland.
● Partnered with Product, Engineering, Customer Support and Sales teams across multiple European markets, acting as the cross-functional bridge between customer insight and delivery.
● Designed customer insight dashboards combining NPS, CSAT and qualitative feedback, using SQL, R and Python for analysis.
● Drove Customer Satisfaction improvement from 3 to 4 and NPS growth from 6 to 8, directly informing product prioritisation.
SQLRPython
OLX Group
Marketing Consultant & International Business Development
May 2014 – Nov 2016
● Supported Portuguese companies in international expansion through B2B business development, market research, commercial strategy and partner identification.
● Represented clients in international trade missions across Shanghai, Tokyo, Macau, Brazil and Mozambique, running B2B meetings and building distributor and partner relationships.
● Identified and evaluated new international business opportunities, supporting go-to-market approaches for target markets.
● Expanded the consultancy's commercial reach through lead generation and Google Ads campaigns targeting qualified B2B opportunities.
Business DevelopmentMarket ResearchGoogle Ads
Brandir Lda
Education
NOVA University Lisbon
Postgraduate Diploma · Statistics and Information Management (Marketing Research & Data Analysis)
2018 – 2019
Polytechnic Institute of Setúbal
Bachelor's Degree · Marketing Management
2011 – 2014
Certifications
Certificada em Competências Pedagógicas (CCP)
Fundação Escola Profissional de Setúbal
Dec 2021 – No expiry
Skills
AI-assisted ResearchGoogle AnalyticsJiraZendeskSalesforceTableauExcelRPythonSQLSales StrategyMarket ResearchStakeholder ManagementStrategic ConsultingCustomer InsightsCustomer StrategyPartnership DevelopmentGrowth StrategyBusiness Development
Languages
Portuguese (Native or bilingual proficiency)English (Professional working proficiency)
