Cybersecurity Certified Technical Support Professional | IT Support | Customer Experience
Charlottesville, VA, United States
#OpenToWorkCustomer-focused professional with experience in technical support, operations, and service environments. Strong analytical mindset with proven ability to troubleshoot issues, support users, document processes, and maintain high service standards. Background includes customer experience, IT fundamentals, and cross-functional collaboration in fast-paced environments.
I am seeking remote or hybrid opportunities in technical support, cybersecurity, IT help desk, and customer experience roles. My background includes customer service leadership, audiovisual support, and technical skills backed by the Google Cybersecurity Professional Certificate. I have experience with troubleshooting, communication, Linux, Python, networking, and security tools, and I’m looking for a stable role with long-term growth and development opportunities.
Morrison Healthcare (Compass Group)
Delivered consistent customer service in a high-volume healthcare environment Followed strict operational, safety, and compliance procedures Documented issues, escalated concerns appropriately, and supported daily operations Communicated clearly with team members and supervisors to resolve workflow challenges Maintained professionalism under pressure in time-sensitive situations
Mt. Calvary Baptist Church
Provided technical support for live audio, video, and production systems Troubleshot hardware and software issues during live events Configured and maintained equipment to ensure consistent performance Assisted users with setup, operation, and issue resolution Documented setup procedures and technical configurations
Professional Certificate · Cybersecurity
