About
Technical Program Manager (PMP, SAFe 4) with 11+ years of experience delivering large-scale, high-impact test and software programs across Agile environments.
Proven track record of driving end-to-end program ownership, delivering measurable results (70% faster releases, 90% defect reduction), and leading cross-functional teams.
Strong expertise in SDLC, Test Automation, risk management, CI/CD, and data-driven decision making.
What I'm looking for
š Location & Work Preference
Iām an expat based in Vietnam and open to fully remote roles globally or within Vietnam/Hanoi, working with distributed teams across time zones.
Roles include
Technical Program Manager/Lead
Program Director
Agile Transformation Lead
Software Quality Assurance Manager
Product Delivery Manager
Enterprise Scrum Coach
Experience
Technical Program Manager
VINFAST
Jan 2023 ā Jan 2025
ā¢ Owned end-to-end software delivery across 14 cross-functional teams, ensuring alignment between engineering, QA, and product stakeholders.
ā¢ Delivered 70% faster release cycles by eliminating bottlenecks and driving process improvements.
ā¢ Reduced critical defects by 90% through structured defect triage and proactive quality strategies.
ā¢ Established data-driven KPIs and dashboards, enabling leadership visibility and informed decision-making.
ā¢ Proactively identified and mitigated risks and dependencies, ensuring predictable and on-time delivery.
ā¢ Facilitated Agile ceremonies and improved team collaboration across distributed teams.
Program ManagementAgileCI/CD
Senior Advisory Technical Specialist
IBM
Jan 2022 ā Jan 2023
ā¢ Led a 16-member cross-functional team to deliver automation for SWIFT and FED systems.
ā¢ Translated complex business requirements into scalable execution plans for Test Automation, improving delivery efficiency.
ā¢ Identified and mitigated program risks early, improving delivery predictability.
ā¢ Partnered with stakeholders to align priorities and ensure successful delivery outcomes.
ā¢ Improved automation coverage and reduced manual effort significantly.
Test AutomationRisk ManagementProgram Management
QA Lead
Tata Consultancy Services
Jan 2014 ā Jan 2022
ā¢ Led Agile delivery and mentored a 13-member QA team, driving quality culture.
ā¢ Improved customer satisfaction to 4.5/5 through enhanced quality strategies.
ā¢ Implemented scalable automation frameworks using Selenium Java/C#, increasing efficiency and reducing manual effort by 90%.
ā¢ Tracked and analysed quality metrics, improving delivery outcomes.
ā¢ Collaborated across teams to define requirements and ensure alignment.
SeleniumJavaC#Test AutomationCI/CDSDLC
Education
Anna University
Master of Computer Applications
2013
university of Madras
Bachelor of Education
2010
Bharathidasan University
Bachelor of Computer Applications
2009
Certifications
SAFe 4 Practitioner
Scaled Agile
Project Management Professional (PMP)
Project Management Institute
Google AI Professional
Coursera
Skills
Stakeholder ManagementRelease ManagementRisk ManagementSDLCScrumAgileProgram Management
Languages
English (Professional working proficiency)
