Anitta Jose

• Lead Microsoft client operations, managing service requests, incident resolution, and customer-facing support while consistently meeting SLA targets. • Design, develop, and support Power Platform business applications, automating manual processes and improving operational efficiency. • Build Power Apps solutions integrated with SharePoint Online, Dataverse, and Power Automate workflows. • Collaborate with Microsoft stakeholders and cross-functional teams to implement technology solutions and drive process improvements. • Mentor technical analysts and ensure successful project delivery and service excellence. Power Platform Internal Applications — Client: Valorem Reply (Internal) • Developed and maintained multiple Power Apps applications with SharePoint Online and Dataverse backends, building forms, dashboards, galleries, and approval workflows. • Added role-based security, data validation, and Power Automate integrations for approvals, notifications, and reminders; authored technical documentation and user guides. Technologies: Power Apps, Power Automate, SharePoint Online, Power Fx, Microsoft Teams, Microsoft 365, SQL Server, Excel Dynamic Tenant Provisioning — Client: Microsoft • Configured and provisioned Power Platform environments and enabled Dynamics 365 (Sales & Marketing) services based on customer requirements and Microsoft best practices. • Managed provisioning requests, validated prerequisites, and performed quality checks to confirm tenant environments were fully operational within defined timelines. Technologies: Power Platform, Dynamics 365 Sales, Dynamics 365 Marketing, Dataverse, Microsoft Entra ID (Azure AD), Microsoft 365 Admin Center, Azure Portal Microsoft Cloud Accelerator Program (MCAP) — Client: Microsoft • Ran partner concierge calls, POE verification, and compliance validation, serving as primary point of contact for partner queries, escalations, and program guidance. • Executed payment audits against program deliverables and eligibility criteria, and maintained accurate compliance and interaction records. Technologies: Microsoft Dynamics 365, SharePoint Online, Microsoft Excel, Compliance Review Processes, CRM Systems Microsoft Audio Conferencing & Trial Automation — Client: Microsoft • Managed ticketing, root-cause analysis, and issue resolution for Audio Conferencing support, resolving cases within SLA targets. • Evaluated licensing eligibility and guided customers through Audio Conferencing setup, configuration, and troubleshooting. Technologies: Microsoft 365 Admin Center, Microsoft Teams, Audio Conferencing, Licensing Management, CRM/Ticket Management Systems

• Developed test scripts and conducted API testing for core banking platforms including mBank, Trucell, and BrNet, improving transaction reliability. • Wrote SQL queries to validate data consistency and ensure robust data flow across modules. • Contributed to sprint planning and retrospectives, providing insights that improved team productivity. • Enhanced data visualization and reporting, improving insights delivered to stakeholders.

• Built an AI-based application to detect littering in public spaces, supporting automated monitoring for cleanliness initiatives. • Developed SQL queries for data validation and worked across Flutter and SQL for application development.