About
• Data Analysis & Product Strategy: Strong analytical and problem solving abilities to extract actionable insights.
• Leadership & Collaboration: Experience leading cross functional teams and driving stakeholder alignment.
• Customer Centric Methods & Practices: Proven track record of enhancing customer satisfaction through data driven solutions.
• Product Viability & Value Assessment: Ability to align product strategy with P&L objectives and business impact.
• Process Optimization & Automation: Implemented cost saving initiatives improving efficiency by 85%.
• Business Intelligence & Reporting: Developed interactive dashboards and predictive models to support business decisions.
What I'm looking for
Data Analyst| business analyst| Data entry| Manager|
Experience
Marketing Analyst
SBI Card
Jun 2014 – Present
• Data Collection & Integration: Collected, cleaned, and integrated data from various internal and external sources, ensuring high data quality and reliability.
• Developed SQL queries to obtain complex data from tables in on-site and remote databases.
• Collaborated cross-functionally with diverse teams in cleaning, assessing and interpreting data.
• Advanced Data Analysis: Conducted comprehensive data analysis using statistical techniques and machine learning algorithms to identify trends, patterns, and actionable insights, which supported data-driven decision- making.
• Designed interactive dashboards (Tableau, Power BI) for real-time insights, improving stakeholder engagement.
• Led automation initiatives, enhancing workflow efficiency by 85% and reducing costs by 10%.
• Stakeholder Engagement: Presented data analysis findings, strategic recommendations, and project updates to senior management and key stakeholders, facilitating informed decision-making.
• Compliance & Data Governance: Established and enforced data governance policies, conducted regular audits, and ensured compliance with regulatory standards and internal policies.
• Performance tracking and optimization, measuring the success of credit card products and recommending improvements.
SQLTableauPower BIRequirement GatheringUATAgileRoot cause analysisCustomer serviceOperations
Customer Care Associate
ADFC
Jan 2013 – Aug 2013
• Handled inbound cross-sell processes with a customer-first approach.
• Resolved product-related concerns, maintaining high satisfaction score.
Customer serviceCross-sellingProduct support
Education
Career Era
Post Graduate program · Data Science
2023
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration · Computer Aided Management
2012
Skills
Power BiSQLDashboardMIS ReportingVendor ManagementGap analysisProcess ImprovementManual TestingInternal AuditingDefect trackingData VisualisationData validationRequirement GatheringBusiness analysisData analysisStatistical analysis
