Anna Carolina Porto Cobianchi

Lead daily workplace operations for a premium flexible workspace, ensuring operational excellence and an outstanding member experience. Coordinate cross-functional teams including Facilities, IT, Cleaning, Security and Sales to resolve operational challenges efficiently. Drive continuous process improvements to enhance operational efficiency and customer satisfaction. Plan and execute engagement initiatives and events that strengthen community relationships and increase participation. Build strong relationships with members, acting as a trusted point of contact and proactively resolving issues. Monitor operational standards, identify improvement opportunities and implement solutions aligned with business goals.

WeWork

Managed banking operations, including payments, wire transfers, and accounts payable/receivable reconciliations. Performed credit card statement reconciliations and maintained accurate financial tracking spreadsheets. Coordinated travel arrangements, including flights and hotel bookings for executives. Supported administrative operations by managing email communications and maintaining financial records. Prepared and updated payment and receivables reports to ensure data accuracy and operational efficiency. Delivered customer support by resolving inquiries and maintaining strong client relationships.

AC Pesquisa

Managed accounts payable and receivable operations, banking transactions, and financial reconciliations. Developed process documentation to improve operational efficiency, supported B2B and B2C clients, coordinated OTA receivables, and ensured accurate financial reporting through reconciliations and payment controls.

DPNY Beach Hotel & SPA

Managed financial and administrative operations, including cash flow, invoicing, accounts payable and receivable, contract administration, vendor management, and banking activities. Coordinated client relationships, project administration, and executive support while ensuring efficient day-to-day business operations.

Jota Projetos e Consultoria

Managed the day-to-day operations of a flexible workspace, delivering bilingual customer service and ensuring an exceptional client experience. Oversaw billing, inventory, meeting room and office bookings, vendor coordination, facility operations, and client contract management while supporting sales and maintaining operational excellence.

REGUS - IWG plc. Offices | Coworking | Meeting Rooms.

Delivered exceptional bilingual guest service while supporting daily hotel operations, including front desk management, OTA administration, reservations, cash handling, and guest assistance. Ensured operational accuracy and a seamless customer experience through effective coordination and attention to detail.

Luz Plaza

Managed reservations for five restaurant locations while delivering bilingual customer service. Maintained reservation systems, supported TheFork platform operations, and coordinated booking records to ensure efficient daily operations.

Quintal do Espeto

Delivered exceptional bilingual guest service while managing front desk operations, reservations, OTA administration, CMNet system updates, cash handling, and daily administrative tasks, ensuring efficient hotel operations and a seamless guest experience.

Atlantica Hotels

Supported daily business operations through vendor coordination, payroll administration, accounts receivable, executive calendar management, student enrollment, and front desk support, ensuring efficient administrative processes.

Sopro Escola de Danças