Creative, multidisciplinary professional
San Cristóbal, Dominican Republic
#OpenToWorkCustomer-facing professional with 6 years of direct customer service experience alongside a parallel track record of teaching, coaching, and developing individuals toward measurable goals. Skilled at holding standards with care, managing multiple stakeholders under deadline pressure, and leading small teams through production schedules and client delivery. Comfortable operating with high autonomy, translating ambiguous goals into clear next steps, and staying calm through change. Actively building AI fluency, using AI tools daily across creative, technical, and organizational work.
Music projects, Data entry, Customer service, Video editing, Mix and Master Music.
• Supported a gaming services outsourcing account, resolving customer inquiries by phone. • Maintained accurate records of customer interactions and transactions. • Collaborated with team members to improve service delivery processes.
Acquire BPO
• Designed engaging lesson plans tailored to diverse student skill levels. • Instructed students in music theory and instrument technique. • Cultivated patience and persistence in students, helping them reach personal and educational goals by understanding individual strengths and limitations. • Organized group performances to showcase student progress.
JUDA
• Conducted individual and group music lessons to support student learning. • Developed engaging lesson plans for diverse student skill levels. • Supported students in achieving learning goals through patience and persistence, tailoring instruction to individual strengths and limitations. • Facilitated recitals and performances to showcase student progress.
Riff Music School
• Performed as bassist with Sly De Moya Quintet, Oscar Michelli Trio, UNPHU Big Band, Fede Méndez Jazz Combo, and other ensembles. • Performed in the pit orchestra for Cinderella the Musical, directed by Amaury Sánchez.
Sly De Moya Quintet
• Curated engaging content for diverse social media platforms. • Managed online community interactions and responded to user inquiries. • Collaborated with marketing teams to align messaging across channels.
Multiple Social Media Accounts (Freelance)
• Directed video projects from concept through completion for diverse clients. • Partnered with clients to ensure their vision was accurately represented in the final product. • Collaborated with creative teams to develop engaging visual storytelling. • Oversaw the video editing process, ensuring quality and adherence to brand guidelines. • Managed production schedules and resource allocation across multiple projects.
MAPDEA Conference
• Directed video projects from concept through completion for a range of clients. • Developed creative concepts for video projects aligned with client vision. • Coordinated production schedules with team and clients to ensure timely delivery. • Oversaw filming sessions, managing equipment and crew during shoots.
LivingRoomStudios
• Developed creative concepts for magazine layouts and visual storytelling. • Collaborated with writers and designers to ensure cohesive content presentation. • Managed the production schedule to meet publication deadlines efficiently.
TheoMagazine
Bachelor of Arts · Contemporary Music
High School Diploma
