About
I am an IT Systems & Operations professional currently working as an Information Technology Associate at Gwinnett County Government since September 2025. I have been building my expertise in enterprise system support and administration since at least August 2024, combining hands-on experience with formal education in software design and solutions.
My work spans administration of enterprise systems like Lucity EAM and Power BI, supporting over 180 end users with system availability and performance. I develop and maintain Power BI dashboards, troubleshoot Tier 2 incidents, and coordinate system configurations and upgrades. I also have experience developing applications using HTML, CSS, JavaScript, SQL, and Python, and managing Ubuntu Server environments with Linux CLI tools, SSH, UFW firewall, and Apache2 web server.
Experience
Information Technology Associate
Gwinnett County Government
Sep 2025 – Present
● Administer enterprise systems, including Lucity EAM and Power BI, supporting 180+ end users and ensuring system availability, performance, and compliance
● Resolve 20–30+ Tier 2 incidents weekly involving system access, application errors, and endpoint issues, reducing escalation volume by 68% through effective troubleshooting and root-cause resolution
● Design and maintain Power BI dashboards and automated reporting solutions to improve operational visibility, decision-making, and reporting efficiency
● Coordinate enterprise system configurations, upgrades, and workflow enhancements across Lucity EAM, Power BI, SharePoint, and Power Automate supporting 180+ users, ensuring data integrity and system stability in production environments
● Maintain system documentation, workflows, and change management records to support audit readiness and operational consistency
● Deliver technical training and end-user support to improve system adoption, reduce recurring issues, and increase operational efficiency
Lucity EAMPower BISystem Administration
Software Developer Intern
Quotum Technologies
May 2025 – Sep 2025
● Developed applications using HTML, CSS, JavaScript, SQL, and Python in Agile/Scrum environments.
JavaScriptPythonSQL
Education
Devry University
Software Design & Solutions
2024 – 2025
Skills
JavaScriptCSSHTMLSQLPythonNetworking FundamentalsTechnical TroubleshootingLucity EAMPower BISystem AdministrationLinux CLIWindows Administration
