Customer service manager
Tbilisi, Georgia
#OpenToWorkCustomer Support and Trust & Safety specialist with 2+ years of experience handling 200+ daily customer issues for international platforms. Experienced in technical troubleshooting, account issues, escalations, and high-volume support across remote, multilingual environments. Native Russian and Kazakh speaker with C2 English and hands-on experience with ticketing systems, CRM tools, and SaaS products.
online remote work in customer service roles
Majorel
Resolved 200+ daily customer tickets and user-reported issues for international social media platforms with 98% accuracy. Provided empathetic, effective support for account problems, technical errors, and user concerns while ensuring compliance and platform integrity. Collaborated with cross-functional international teams across 3 time zones using TCS and internal knowledge base systems.
CoronaNet Project
Collected, cleaned, and validated large datasets related to government policies. Applied analytical thinking to ensure data accuracy and consistency, working with structured data systems and research methodologies.
ApartX
Provided customer support to landlords on a property-rental platform, primarily via WhatsApp, resolving technical and account issues. Troubleshot platform and smart-keylock issues, and created instructional content that reduced recurring questions.
Seasonal Customer Service Roles
Provided fast-paced, high-volume customer service while managing multiple orders simultaneously.
EXPO 2020 Dubai
Delivered outstanding guest support to 500+ daily international visitors, resolving inquiries in English, Russian, and Kazakh. Acted as first point of contact for technical, logistical, and customer concerns, coordinating with global staff for seamless operations.
Bachelor's Degree · Sociology
