Anuj Srivastava

About

IT professional with 4 years of experience in software support, implementation, database administration, client coordination, and technical troubleshooting, with hands-on experience supporting ERP applications and production environments. Strong ability to understand business requirements, coordinate with cross-functional teams, resolve technical issues, manage priorities, and ensure timely delivery of client requirements. Key Responsibilities & Experience: -Provide **L1/L2 technical and application support** to clients and internal users through remote and onsite assistance. -Support and maintain production and development ERP systems, ensuring system availability, stability, and smooth day-to-day operations. -Perform SQL database administration, including database monitoring, troubleshooting, backup and recovery, data validation, and performance-related activities. -Analyze application and database issues, identify root causes, and coordinate with development, implementation, ERP, and technical teams for resolution. -Handle client-reported issues by understanding the requirement/problem, assessing business impact, troubleshooting systematically, and communicating progress until closure. -Work with large datasets and databases to perform data analysis, validation, reconciliation, and report analysis, ensuring accuracy and consistency. --Use Advanced MS Excel for data handling, analysis, reporting, data cleaning, lookups, pivot tables, and identifying trends or discrepancies. -Coordinate tasks between different stakeholders, follow up on pending activities, monitor timelines, and escalate critical issues when required. -Maintain proper documentation of issues, resolutions, processes, and technical activities for future reference and knowledge sharing. -Assist in software implementation and configuration activities by understanding client requirements and coordinating with relevant teams. -Communicate effectively with clients, management, technical teams, and business users to ensure expectations are aligned. -Take ownership of issues from initial identification through investigation, coordination, resolution, and final communication. -Continuously look for opportunities to improve support processes, response time, data accuracy, documentation, and operational efficiency. Core Strengths- Client Relationship Management | Technical Troubleshooting | SQL & Database Management | ERP Support & Implementation | Data Analysis | Advanced Excel | Root Cause Analysis | Cross-functional Coordination | Reporting & Documentation | Issue & Escalation Management.

What I'm looking for

I am looking for a role where I can leverage my experience in technical support, client coordination, data analysis, and process management while taking on greater responsibility. I want to work in a collaborative environment where I can contribute to business and client success, strengthen my project coordination skills, and continue growing professionally.

Experience

Relationship Manager (Cashier)

ICICI Bank

Jul 2022 – Nov 2022

• Managed critical financial transactions and banking applications with a focus on accuracy and compliance. • Built customer relationships and coordinated with teams to support smooth delivery of financial services.

Financial TransactionsBanking ApplicationsCustomer Relationship

Education

Skills

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