ANURAAG SHARMA

Key Highlights Secured additional 15% run-rate savings via targeted process automation and vendor rationalization across functions. Delivered ITSP 4.0 by migrating 100+ apps to cloud 12 months early, achieving 30% cost savings. Rolled out continuous BSS/OSS system enhancements & capacity expansions that contributed $10M+ in business value for Aircel. Key Achievements: Enabled Aircel’s BSS subscriber base growth from 200K to 108M & launched nationwide Location-Based Services (LBS) solutions in India. Architected and provided pre-sales support for Packet Core, MMS, and WAP Gateway deployments across India and Sri Lanka. Improved operational efficiency by 18% by deploying AI/ML automation across L1/L2 support and Group Supply Chain workflows. Achieved 55% reduction in manual tickets and high-frequency incidents by executing RPA and predictive AI within ITSM operations. Key Deliverables: IT Digital Product Owner & Automation Lead Identify & lead automation initiatives across RPA, low-code, AI/ML, and cognitive domains from feasibility to production deployment. Manage DevSecOps onboarding, compliance, budget, resource planning, & application lifecycle for four Group Function Supply units. Drive Oracle Java migration & IT portfolio governance, aligning application roadmaps with enterprise architecture & compliance standards. Lead organizational readiness for automation through training, documentation, and change impact analysis. Act as global SPOC for automation initiatives, ensuring strategy coherence across IT, supply chain, and network operations through high-level leadership engagement. Design scalable, secure, and cost-effective automation solutions using RPA, AI/ML, and low-code platforms. Supervise automation lifecycle – from POC to full-scale deployment – ensuring timely delivery and stakeholder alignment. Ensure automation aligns with security protocols, regulatory requirements (e.g., TRAI, GDPR), and internal audit standards. Lead automation capability for Sales Digital Contract & Legal Digital Contract POCs. Streamline lifecycle management & compliance, optimizing costs & ensuring governance adherence across multiple business units. Led operational readiness & compliance for major planned deployments & system upgrades, ensuring zero downtime & SLA adherence.

Managed release lifecycle, including feature packs and maintenance packages, ensuring seamless testing in staging environments. Collaborated with development teams for timely bug fixes while ensuring compliance with security and regulatory standards.

Pioneered 2G greenfield network rollouts in Gujarat, Madhya Pradesh, and Bihar, ensuring regulatory and technical compliance. Led telecom testing, interconnect setup, and network optimization, enabling Idea’s early market penetration and scale-up. Collaborated with cross-functional teams and vendors, driving efficient rollout, SACFA clearances, and robust core infrastructure.

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