April Daniels

About

I am an Enterprise Customer Success Manager with over 10 years of experience, including more than 6 years focused on SaaS Customer Success in fintech, HR tech, and early-stage startups. Most recently at Payactiv, I manage a $12M ARR book of business and have built customer success functions from the ground up at Airspeed, Inc. and Surehand. My work spans strategic account management, cross-functional collaboration, and driving product adoption through HR-assisted messaging and enterprise leadership education. I use AI and LLM tools to enhance customer value and operational efficiency, and I have experience working with major partners such as NBC Universal, Weight Watchers, and Amazon Web Services.

What I'm looking for

I am looking for a role with a collaborative and positive team to help solve problems and create a delightful Client Experience Interesting Product Pro-social Growth Mindset-Culture where iteration is assumed and progress is celebrated over perfection.

Experience

Enterprise Client Success Manager

Payactiv

Jul 2024 – Present

• $12M ARR book of business footprint, and depth of engagement • Identify upsell opportunities for add-on services (Paycards, Tips & Mileage) and expansion levers such as growing employee enrollments • Partner with internal teams to optimize customer expansion and resolve technical challenges • Monitor value plans quarterly, driving product adoption through HR-assisted messaging and enterprise leadership education

Customer SuccessUpsell StrategiesProduct Adoption

Sr. Customer Success Manager (Founding → Senior)

Airspeed, Inc.

Mar 2022 – Jun 2024

• Built and refined the CS function from inception, establishing processes, KPIs, and high-touch service models for early champions • Owned account management for strategic partners including NBC Universal, Weight Watchers, and Amazon Web Services

Customer SuccessKPI TrackingAccount Management

Founding Customer Success Manager

Surehand

Jan 2020 – Mar 2022

• Recruited to the GTM team to build and scale all success practices from the ground up • Established KPIs and tracked engagement • Worked cross-functionally with Product, UX, Sales, and Marketing

Customer SuccessKPI Tracking

Executive Student Advisor

Hotchalk

Jan 2014 – Jan 2020

Student AdvisingEducation SupportCustomer Service

Education

Humboldt State University

BA · Psychology

Lewis and Clark College

MA · Counseling Psychology

Certifications

Skills

Languages