Apurva Mankar

•Serve as the primary point of contact for inbound customer inquiries, resolving product, service, and technical concerns with empathy and efficiency. •Educate customers on technology products, features, and use cases in clear, accessible language — translating complex concepts into actionable guidance. •Actively identify customer needs during support interactions to surface upsell opportunities and ensure customers unlock full product value. •Maintain high CSAT standards by building rapport through consultative, customer-centric communication across every touchpoint. •Troubleshoot and guide customers through effective solutions, escalating complex issues to relevant teams with comprehensive context.

•Managed end-to-end outreach to 100–150 prospective supporters daily, engaging them across multiple funnel stages through consultative face-to-face conversations. •Achieved 25%+ conversion rate by tailoring messaging to individual needs and handling objections with empathy and product knowledge. •Onboarded and mentored 20+ new sales associates in outreach strategy, pipeline management, and stakeholder communication. •Ran regular check-ins and follow-up sequences with prospects to nurture relationships and drive long-term commitment.

•Managed client accounts end-to-end — conducting discovery calls, building content strategy, and aligning deliverables to client business goals. •Optimised LinkedIn profiles and messaging for startup founders using targeted market research, improving inbound lead interest and client visibility. •Scheduled and led weekly check-in calls with clients, maintaining strong relationships and ensuring satisfaction with ongoing engagements.

•Created email marketing campaigns, landing pages, and social copy aligned to sales funnel stages — supporting pipeline building and demo conversions. •Managed LinkedIn outreach for client accounts and ghostwrote for executive profiles, driving inbound leads and discovery call bookings. •Conducted lead qualification through content storytelling, customer journey mapping, and data-backed messaging strategy.

•Managed social presence for wellness coaches and EdTech founders on Instagram and LinkedIn, designing targeted inbound lead generation campaigns. •Executed cold messaging and outbound sequences to schedule discovery calls and qualify prospects for client businesses.

•Wrote SEO-optimised blog content for a martech SaaS startup focused on customer acquisition, pipeline building, and demo conversion strategies. •Contributed to email nurturing sequences and social media content to support product marketing and customer education initiatives.

Developed and ran outbound social campaigns for fitness and wellness brands, building brand awareness and qualifying early-stage leads.