About
I am a Solutions Engineering and Program Management professional with over 6 years of experience working across fintech platforms at Juspay, PhonePe, and Razorpay. Most recently, I have been a Senior Product Solutions Engineer at Juspay Technologies, where I have contributed to customer success, technical account management, and AI-assisted software development.
My work involves shipping production fixes and debugging code alongside engineering teams using Python and AI-assisted tools like Claude, GPT, and Kimi. I have built AI automation agents such as Credit Interceptor and developed features that improve onboarding and webhook replay systems. I also have experience with payment and credit platform APIs, JIRA-based SDLCs, and pre-sales technical solutioning.
Experience
Senior Product Solutions Engineer
Jul 2024 – Present
• Customer Success & TAM: Primary technical POC and escalation point for enterprise merchants (Starhealth, ICICI Lombard, Flipkart, Manipal Group, EarlySalary, Aditya Birla Health, LPU) — owning ticket resolution, integration lifecycle, and post-go-live support on HyperCredit's loan marketplace and orchestration system.
• Program Management & Solutions Consulting: Lead end-to-end integration programs for high-enterprise accounts (Manipal Group, Starhealth, EarlySalary, Finsall, TechFino), managing stakeholders, JIRA-based SDLCs, and Go-Live; support Business teams in pre-sales with custom technical solutions for edge-case scenarios outside standard infrastructure.
• Software Development & Code Reading: Ship and debug production micro-features in Python using AI-assisted tooling (Claude, GPT, Kimi, OpenCode via VS Code & CLI) — fixed a critical offers-generation bug (0→100% success rate), traced and resolved a webhook/DB spike from an unhandled ENUM, and built Onboarding Buddy, cutting onboarding from 2 hours/multi-layer approvals to 15 minutes with zero approvals.
• AI Automation & Product Management: Built “Credit Interceptor,” an AI agent (Xyne Workflows) automating first response, log retrieval, and RCA with auto-drafted replies — cutting first-response time to under 2 minutes and debugging time by 50%; support Product Managers with analytics, systems understanding, and config maintenance.
• Currently Building: Webhook Replay, to resend lender webhooks from Redis within 24 hours of arrival and remove Juspay's dependency on lenders for replay; and a merchant-facing Loan Hard Sync dashboard feature to reconcile incomplete loan statuses — projected to eliminate the 20–30% of daily ticket volume currently driven by status-check requests.
PythonJIRA
Juspay Technologies
Technical Solutions Specialist
Oct 2022 – Jul 2024
• Customer Success & TAM: Owned the technical relationship for enterprise merchants on PhonePe's B2B Payment Gateway, from integration design through L1/L2 post-go-live support, order/transaction reporting, and success-rate monitoring.
• Solutions Consulting: Partnered with Product and Business Development on pre-sales engagements — delivering technical demos and solution assessments for prospective enterprise clients.
Payment Platform APIsSolutions ConsultingCustomer Success
PhonePe Technologies
Technical Solutions Engineer
Nov 2020 – Oct 2022
• Solutions Engineering: SME for Razorpay's highest-complexity product lines (Optimizer, Payment Links, E-Mandates, Subscriptions); maintained FRT, ART, CSAT, DSAT, and ARST above benchmark.
• Customer Success: Resolved high-volume tickets via FreshDesk with a root-cause-analysis focus to reduce recurring issues.
Solutions EngineeringFreshDeskRoot Cause Analysis
Razorpay Technologies
Education
Manipal Academy of Higher Education
MBA · Marketing & Product Management
2025
SRM University
B.Tech · Electronics & Communication Engineering
2016 – 2020
Certifications
Google Product Management Fellowship
Google
Python & Full Stack (App Brewery)
App Brewery
Google Digital Marketing
Google
Skills
UX DesignFigmaAI AgentsGenerative AISQLJavaScriptJIRASolutions ConsultingProgram ManagementPayment Platform APIsPython
Languages
EnglishHindiBengali
