About
PMP® and CSM® certified Delivery Manager with 15+ years of experience shipping web and eCommerce solutions for global brands across the US, UK, Europe, and Australia. Proven track record managing 30+ person cross-functional teams, achieving 95% billing efficiency, reducing post-launch defects by 35%, and improving on-time delivery from 76% to 94%. Deep technical fluency across Shopify Plus, BigCommerce, WordPress, and Webflow — bridging engineering teams and business stakeholders across multiple time zones.
Experience
Web Developer
CS Soft Solutions (India) Pvt Ltd
Dec 2010 – Present
Overseeing full delivery unit of 30+ engineers, designers, and QA professionals across remote and hybrid setups, serving global clients in the US, UK, Europe, and Australia.
Led end-to-end delivery of enterprise web and eCommerce applications, reducing post-launch defects by 35% through structured QA governance and release controls.
Owned delivery planning, sprint execution, billing targets, and KPI tracking — achieving 95% billing efficiency and 28% productivity improvement across the portfolio.
Managed and mentored cross-functional teams of 30+ across time zones; introduced async communication frameworks that cut project handoff delays by 40%.
Acted as sole delivery escalation point for international stakeholders across 4+ time zones, maintaining strong client satisfaction with zero executive-level escalations.
Standardised Agile processes, documentation, and delivery ceremonies across all active projects, driving consistency and reducing onboarding ramp-up time.
SDLC ManagementWeb DevelopmentProcess ImprovementDatabase DesignTeam LeadershipAgile MethodologiesRisk ManagementEstimation ModelingAgile MethodologyShopify PlusProject Management
Education
I.K. Gujral Punjab Technical University
Bachelor of Engineering · Computer Science
2010
Certifications
Certified ScrumMaster® (CSM®)
Scrum Alliance
Project Management Professional (PMP®)
Project Management Institute (PMI)
Skills
Stakeholder ManagementRemote Team LeadershipScrumAgileExcelSQLGitTrelloJiraAdobe XDFigmaCSSHTMLLaravelReactNode.jsWebflowWordPressBigCommerceShopify Plus
Languages
English (Professional working proficiency)
