Ashish Gupta

Delivery Manager | Head of Delivery | PMP® | CSM®

Mohali, India

#OpenToWork

About

PMP® and CSM® certified Delivery Manager with 15+ years of experience shipping web and eCommerce solutions for global brands across the US, UK, Europe, and Australia. Proven track record managing 30+ person cross-functional teams, achieving 95% billing efficiency, reducing post-launch defects by 35%, and improving on-time delivery from 76% to 94%. Deep technical fluency across Shopify Plus, BigCommerce, WordPress, and Webflow — bridging engineering teams and business stakeholders across multiple time zones.

Experience

CS Soft Solutions (India) Pvt Ltd

Web Developer

CS Soft Solutions (India) Pvt Ltd

Present

Overseeing full delivery unit of 30+ engineers, designers, and QA professionals across remote and hybrid setups, serving global clients in the US, UK, Europe, and Australia. Led end-to-end delivery of enterprise web and eCommerce applications, reducing post-launch defects by 35% through structured QA governance and release controls. Owned delivery planning, sprint execution, billing targets, and KPI tracking — achieving 95% billing efficiency and 28% productivity improvement across the portfolio. Managed and mentored cross-functional teams of 30+ across time zones; introduced async communication frameworks that cut project handoff delays by 40%. Acted as sole delivery escalation point for international stakeholders across 4+ time zones, maintaining strong client satisfaction with zero executive-level escalations. Standardised Agile processes, documentation, and delivery ceremonies across all active projects, driving consistency and reducing onboarding ramp-up time.

SDLC ManagementWeb DevelopmentProcess ImprovementDatabase DesignTeam LeadershipAgile MethodologiesRisk ManagementEstimation ModelingAgile MethodologyShopify PlusProject Management

Education

I.K. Gujral Punjab Technical University

I.K. Gujral Punjab Technical University

Bachelor of Engineering · Computer Science

2010

Certifications

Certified ScrumMaster® (CSM®)

Scrum Alliance

Project Management Professional (PMP®)

Project Management Institute (PMI)

Skills

Stakeholder ManagementRemote Team LeadershipScrumAgileExcelSQLGitTrelloJiraAdobe XDFigmaCSSHTMLLaravelReactNode.jsWebflowWordPressBigCommerceShopify Plus

Languages

English (Professional working proficiency)