About
Patient intake and sales leader with 4+ years driving revenue for a multi-site healthcare organization, managing high-volume, multi-channel patient communication across 80 clinics and consistently outperforming conversion and attendance targets.
Combines a proven sales track record with hands-on marketing and content experience, offering a rare mix of front-line performance and brand-facing communication skills.
Recognized as a go-to resource for team knowledge management and agent support.
Experience
Lead Sales Representative, Patient Intake Center
Apr 2022 – Present
• Managed and created educational content across social media platforms, working directly with clients and independently to preserve brand identity and uphold customer relations through community management and patient outreach
• Researched and wrote 20+ medical articles, multiple press releases, and email newsletters; owned SEO strategy and website management
• Handled on- and off-site page creation for providers, comments management, and customer service, building deep specialty healthcare knowledge in vascular surgery and phlebology
Patient CommunicationKnowledge ManagementSocial Media ManagementSEOContent Creation
Metro Vein Centers
Social Media & Content Manager
Apr 2022 – Mar 2025
• Directed content curation and full-cycle social media management, maintaining strong, consistent brand communication across all platforms
• Led on- and off-site content direction for staff and creative teams, overseeing content production for client social channels
• Managed a self-directed schedule while balancing a diverse client roster, ensuring timely content delivery and brand consistency across accounts
• Wrote and produced educational content and copy that built brand identity and audience trust, while cultivating a network of creatives to support content strategy
Content CurationSocial Media ManagementBrand Communication
By Hart
Education
American Musical & Dramatic Academy Conservatory
2018
Skills
Community ManagementBrand IdentitySEOCopywritingSocial Media ManagementathenahealthDialpad8x8HubSpotPatient IntakeSales
