Product Manager
SymTrain
Sole Product Manager owning product strategy, roadmap, and execution. Run sprint planning, backlog refinement, and agile ceremonies in addition to product ownership. Manage 2 direct reports and partner cross-functionally with Engineering, Design, Leadership, Customer Success, and Sales. Lead customer and user research directly. AI Roleplay Product (0 to 1) • Recognized that fixed, scripted practice scenarios couldn't prepare employees for unpredictable real-world conversations, and led the development of an adaptive AI roleplay product end-to-end, from concept and customer interviews through design and testing to full launch, built on AWS Agent Core. • Designed the AI evaluation architecture: a Manifest Form ensuring scenario-accurate AI generation, and a configurable Scorecard system (weighted criteria, severity thresholds, auto-fail logic) letting customers define their own AI scoring rubrics. • Replaced dozens of manually built training variations with a single adaptive simulation, reducing content-build costs by 33%, speeding time-to-proficiency by 40%, and reducing program build time by 50%. AI Learning Assistant • Leading the product strategy for an AI Learning Assistant powered by conversational AI, enabling trainees and managers to interact with configurable AI personas for personalized coaching, simulation guidance, learning recommendations, and enterprise knowledge support throughout the learning journey. • Defining the product vision and roadmap for a modular AI learning ecosystem integrating simulations, curriculum management, KMS/LMS/LXP platforms, learner personalization, Human-in-the-Loop (HITL) oversight, and RAG/KAG- based knowledge retrieval to deliver secure, scalable AI-powered training. Additional Product Leadership • Drove product strategy that grew overall product usage by 85% and active users by over 430%, expanding the customer footprint from 1 to 10 countries and contributing to ~3x ARR growth from 2024 to a 2026 target. • Built the company's first Customer Advisory Board (CAB) and structured customer feedback program, combining ongoing customer interviews, in-app feedback channels, and surveys, and introduced company-wide visibility into customer satisfaction (CSAT) for the first time. • Analyzed adoption data and user feedback to design a structured learning-path feature with defined success criteria, scoring, and completion tracking; it became one of the platform's 5 most-used features within a month of launch and has remained in the top 10 since. • Introduced a product analytics tool to track feature-level usage and adoption across the platform, giving the product team visibility it previously lacked and enabling data-informed prioritization of the roadmap. • Directed the design of an AI-powered coaching tool that reviews performance data and automatically generates ready-to-use coaching recommendations, reducing the manual effort managers spent preparing feedback. • Adopted AI-assisted prototyping (vibe coding) tools to independently design and build working prototypes across multiple use cases, including a customer-facing ROI calculator that compares platform performance against real-world QA scores and generates predictive trends, accelerating concept validation and stakeholder alignment without waiting on design or engineering resources. • Led the end-to-end product strategy and delivery of a platform-wide redesign, improving usability and serving as the foundation for the next generation of the SymTrain platform adopted by enterprise customers. • Led integration and ecosystem strategy across adjacent categories (including CCaaS, workforce management, performance management, LMS, and AQA tools), strengthening the platform's position within customers' broader technology ecosystem and increasing usage across existing accounts.
