Specialist, Product Management
S&P Global
Operated as the de facto Product Owner embedded in cross-functional sprint teams for CIQ Pro, a flagship enterprise financial-intelligence platform, owning backlog grooming, requirements definition and delivery discipline using Jira and Agile ways of working. Partnered daily across distributed, multi-location teams -- engineering, data science, design, QA, sales and client support -- acting as the key interface between business and functional stakeholders to align on scope, priorities and delivery trade-offs. Built and maintained Power BI dashboards, MI reports and executive-level governance packs, using data from multiple sources to track product, quality and operational KPIs and inform stakeholder decision-making. Applied strong risk, control and governance awareness -- validating requirements, running quality assurance reviews, and adhering to defined SDLC and change-control processes throughout the product lifecycle. Led UAT cycles and preventive maintenance, assessing customer/colleague-facing journeys end-to-end, identifying pain points and root causes, and driving effective resolution that cut client escalations by 20%. Triaged defects with precision, distinguishing scope gaps, implementation issues and missed edge cases, and fed recurring patterns back into requirements, story-writing and journey/process documentation to close process gaps. Analyzed and tracked product performance metrics (time, cost, quality) against OKRs, using data insights and customer feedback to inform backlog prioritization and generate data-driven recommendations. Partnered with AI engineers to define requirements and acceptance criteria for LLM-based and agentic features, using AI-enabled tools to improve backlog quality, analysis, insights and documentation while retaining product accountability. Communicated sprint progress, scope decisions and delivery trade-offs to senior leadership and cross-functional stakeholders, maintaining accurate documentation in Jira and Confluence as the governance source of truth. Contributed to product discovery, competitive benchmarking and market sizing; built a subscriber-estimation model for U.S. Media & Telecom, adopted for pricing and go-to-market decisions. Automated manual vendor data-ingestion workflows using RPA and SQL, cutting processing time by 30% and strengthening SLA/control compliance. Applied Lean methodology as a Certified Facilitator to identify inefficiencies and drive sustainable process and control improvements; received the Bronze Quality Champion Award three times.
