Customer Service • Sales Lead • Administrative Support
Dumaguete, Philippines
#OpenToWorkI have over a decade of experience in customer service and administrative support roles, most recently serving as Head of Support (Virtual Assistant) at Sprocket Rocket (HubSpot) since September 2020. My background includes client care, telemarketing, and office administration, with a strong focus on communication and client satisfaction. My work involves managing customer inquiries and ticket systems using HubSpot, migrating website pages, and training new developers. I utilize tools such as HubSpot CRM, TeamWork, ClickUp, Slack, and Google Workspace to provide efficient support and streamline workflows. I also hold certifications in Content Marketing and Customer Value Optimization from Digital Marketer and HubSpot.
I’m seeking remote opportunities in Customer Support, Customer Success, Virtual Assistance, Sales Support, or Administrative Support. I’m looking to work with a team where I can use my experience in client communication, customer service, administrative coordination, and workflow management. I value clear communication, reliability, and opportunities to contribute to a growing team while continuing to develop my skills professionally.
Sprocket Rocket (HubSpot)
• Answer all inquiries and problems sent via email/ticket system • Makes sure all emails and tickets are responded to within reasonable timeframe • Escalate tickets to Developers and Administration • Migrates website pages from other platforms to HubSpot • Train all new developers assigned to Support • Provide assistance to CEO and other team members (ad-hoc tasks)
Matt C Group, Keller Williams Pinnacle Group
● Qualify leads to accurately convey motivation, competition, and financial specifics to real estate agents ● Outbound and inbound calling, SMS, e-mail communication ● Schedule appointments for Listing and Buyer Specialists
Silliman University Instructional Media and Technology Center
● Receives and entertains office guests and clients ● Schedules bookings for external events ● Organizes the office director’s meetings and appointments ● Disseminates and updates information and announcements
Kknasel Marketing Plus Contact Center
● Persuaded potential clients to purchase company products ● Endorsed potential clients to the supervisor to close the sale
Master of Arts in Education · Mathematics
Certificate of Professional Education · Mathematics
Bachelor of Business Administration · Management
HubSpot
Digital Marketer
Digital Marketer
HubSpot
