IT Support Engineer | Desktop Support | Microsoft 365 | Windows & macOS Support
Dubai, United Arab Emirates
Dedicated IT Support Engineer with over 7+ years of experience delivering technical support, desktop administration, and Microsoft 365 solutions. Experienced in supporting educational institutions and corporate environments by providing first and second-level technical support for Windows and macOS devices, Microsoft 365, printers, networking, and end-user computing. Strong problem-solving abilities with excellent communication skills and a customer- focused approach. Quick learner with the ability to adapt to new technologies and work effectively in fast-paced environments. Seeking a Part-Time IT Support Engineer opportunity where I can contribute my technical expertise while continuing to grow professionally.
I’m looking for Contract IT Support opportunities where I can contribute my technical experience to organizations that value reliable, customer-focused IT support. I’m particularly interested in roles involving Microsoft 365, Windows and macOS support, desktop support, endpoint management, user administration, troubleshooting, networking, and IT operations. I’m also open to opportunities involving Microsoft 365 administration, Azure support, and remote technical support.
UnionSys Technologies LLC
• Develop business opportunities for Microsoft solutions and IT services. • Coordinate technical solution discussions with customers. • Support Microsoft licensing, cloud, and infrastructure projects. • Work closely with customers and technical teams to ensure successful project delivery.
Waves
• Delivered onsite and remote IT support for enterprise customers. • Supported Microsoft 365 environments, user administration, and endpoint management. • Managed Windows and macOS systems across multiple customer locations. • Configured laptops, desktops, printers, and peripherals. • Diagnosed and resolved hardware, software, and network connectivity issues. • Managed Microsoft Intune device enrollment and endpoint policies. • Assisted with Microsoft 365 migrations and user onboarding. • Provided technical support for educational institutions and corporate users. • Coordinated with vendors and stakeholders to resolve technical incidents. • Ensured high customer satisfaction through timely issue resolution.
Bachelor's Degree · Computer Sceince
Microsoft
Microsoft
