Basir Saboor

About

Hello! 👋 I am a highly motivated and hardworking professional with a solid background in Customer Support (4+ years), Shopify eCommerce customer support (1+ years), Meta Marketing (Intern) and hands-on experience in basic SEO. I bring consistency, strong communication skills, and the ability to quickly master new tasks—whether it’s inbound support, social media assistance, data entry, Meta marketing (especially internship-level roles), or SEO basics. I learn fast, adapt quickly, and always aim for high-quality results in a remote work environment. I have a strong passion for customer service and 4 years of hands-on experience as a CSR, where I delivered reliable, professional support and ensured high customer satisfaction. This role strengthened my communication, problem-solving, and client-handling skills, which I apply in every professional opportunity. Additionally, I’ve worked as a data entry operator for a local Walmart seller, which helped me improve my focus, accuracy, and efficiency. 📊 Now, I am actively seeking a remote job and internship opportunities where I can grow, contribute, and build my career—especially in Meta marketing internships, customer support, and other Roles as a VA. I’m a quick learner with a strong work ethic, always ready to take on new challenges and expand my skills. 💡 If you’re looking for someone reliable, committed, and trainable who can handle tasks with accuracy and responsibility, I would love to connect 🌐 Thank you for visiting my profile. I look forward to the opportunity to grow and work together!

What I'm looking for

I am actively seeking remote opportunities as a Customer Service Representative (CSR), Shopify Support Specialist, or an intern in Meta Marketing and Social Media Management. With 3+ years of customer service experience, I have strong communication, problem-solving, and customer support skills. I am eager to contribute, learn, and grow while helping businesses improve customer satisfaction, strengthen their online presence, and achieve sustainable growth.

Experience

Customer Service Representative & Meta Marketer (Intern)

Metonia

Mar 2025 – Present

Customer Service Representative & Meta Marketer (Intern) Wallenza, Metonia March 2025– Present Islamabad, Pakistan • Manage end-to-end customer support operations including order inquiries, returns, refunds, and policy related questions across email, WhatsApp, and phone channels • Track and resolve customer orders using courier management systems while maintaining accurate customer records and ticket documentation in Shopify • Deliver timely, professional responses that maintain high customer satisfaction scores and improve response efficiency metrics • Collaborate with marketing team to analyze market trends, customer feedback, and campaign performance for Meta advertising initiatives • Support digital marketing efforts through customer insights and product performance data analysis

Meta Business SuiteFacebook Ads Managershopifyorder trackingemail and whats app

Customer Service Representative– Insurance Campaigns

Unknown

Jan 2017 – Dec 2021

Consistently achieved monthly sales bonuses by exceeding performance targets and maintaining high conversion rates Generated 7–10 sales per day during peak performance periods, ranking among top performers in the team Handled high-volume inbound and outbound calls while effectively addressing customer concerns and closing insurance policy sales

SalesCustomer ServiceCall Handling

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