About
Results-driven IT Leader and Microsoft 365 Cloud Administrator with demonstrated expertise in network infrastructure, cybersecurity, and enterprise cloud environments. Proven track record in orchestrating hybrid cloud migrations, implementing Zero Trust security frameworks (Microsoft Entra ID, MFA, DLP), and optimizing enterprise IT systems. Strong technical background in system administration, PowerShell automation, and API integration, combined with strategic project management and cross-functional team leadership.
What I'm looking for
A motivated and reliable individual eager to join a professional team where I can contribute my skills, embrace new challenges, and continuously develop my knowledge and experience while adding value to the organisation.
Experience
Office 365 Administrator (Level III)
Oct 2023 – Nov 2024
Administer, configure, and optimize enterprise Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
Manage Microsoft Entra ID (formerly Azure AD) and Active Directory Federation Services (ADFS) for identity and access management (IAM).
Architect and execute hybrid Exchange environment configurations and seamless cloud migrations.
Enforce Zero Trust security principles by implementing MFA, Conditional Access, Data Loss Prevention (DLP), and compliance policies.
Monitor and remediate security threats using the Microsoft Defender Security & Compliance Center, leading rapid incident response.
Conduct regular security audits and threat assessments; manage email security protocols including anti-phishing and anti-spam protection.
Deliver advanced Tier-3 technical support for complex email authentication, delivery, and network connectivity issues.
Microsoft 365Microsoft Entra IDZero Trust Architecture
City Of Johannesburg
Senior Technical Support Specialist
Oct 2015 – Jun 2022
Managed the Software Development Lifecycle (SDLC) for cloud-integrated web applications across Microsoft Azure and SaaS environments.
Developed and integrated web services and APIs while utilizing PowerShell scripting and query optimization on SQL Server.
Coordinated cross-functional teams and applied Change Management principles to deliver technical projects on time and within scope.
Authored detailed technical documentation and specifications to streamline application deployments and knowledge transfer.
Optimized enterprise network performance and security infrastructure to protect sensitive data and systems from emerging threats.
Supported business growth by building web-based solutions and generating/qualifying sales leads.
PowerShell ScriptingSQL ServerAPI Integration
Hove IT Services
Business Development Manager
Jan 2013 – Sep 2015
Directed end-to-end management and technical execution of live and virtual events from concept to completion.
Formulated strategic business plans, market research initiatives, and sales targets to expand market share.
Developed tailored client proposals and quotes, converting prospective leads into active business accounts.
Represented the organization at industry conferences to expand professional networks and market presence.
Business DevelopmentStrategic PlanningMarket Research
Unique Avcom
Computer Technician
Jan 2009 – Sep 2012
Provided technical support and hardware/software troubleshooting for ~15 daily users, minimizing downtime.
Tracked hardware/software inventory and procurement using Jira, eliminating stock discrepancies.
Conducted Microsoft 365 user onboarding and training sessions to boost productivity and platform adoption.
Technical SupportJiraMicrosoft 365
Matrix Warehouse Park Meadows
Education
Vaal Tech
National Diploma · Computer Programming
2008
Lepato M High School
Matric Senior Certificate
2006
Skills
SalesBusiness ProcessesTroubleshootingIT Support & TechnicalStakeholder CommunicationAnalytical Problem SolvinCloud Computing (Azure, SWeb Services & Web ApplicEnterprise Resource PlannCustomer ServicesProject Management Custom
Languages
English (Native or bilingual proficiency)Afrikaans (Elementary proficiency)Zulu (Elementary proficiency)
