Bertanya Lewis

• Develop effective, trusting relationships with program participants by utilizing a trauma informed care and strength-based approach. Model positive interactions, verbal guidance, and effective communication. • Utilizing the Housing First Model advocate for and facilitate participants access to community resources; housing resources, school programs, vocational opportunities or services, recreational activities and relevant mental health services and benefits; assist participants with benefits. • Develop and maintain comprehensive outreach/working relationship with landlords, property management teams, and community partners on the participants behalf to develop workable plans to obtain and/or maintain housing.

BCFS

• Streamlined the New Hire Orientation process by 10%, ensuring efficient verification and recording of employee documentation in the HR database. • Assisted in the management of 20 employees by organizing orientation schedules, monitoring attendance, and tracking PTO and flex schedules. • Managed office communications by answering and redirecting incoming phone calls.

Smith County Champions for Children

• Resolved employee complaints and grievances through effective mediation and collaboration, ensuring a harmonious workplace environment. • Managed payroll processing and benefits administration, ensuring accurate and timely compensation for all employees. • Developed and implemented onboarding and orientation programs, enhancing the integration and engagement of new hires.

H & R Block

• Facilitated the successful acquisition of non-institutional scholarships, leading to a 20% increase in external funding amounting to $150,000 for over 700 students. • Conducted comprehensive data analysis over a three-year period to establish benchmarks and generate detailed reports on scholarship outcomes. • Guided students through the entire scholarship application process, providing targeted resources and communication via newsletters, social media, and other channels.

JCC

• Developed and implemented onboarding and orientation programs, enhancing the integration process for new employees. • Improved organizational filing systems for confidential employee records, resulting in enhanced accessibility and efficiency. • Collaborated with managers to address employee relations issues and enforced company policies and procedures related to human resources activities.

City of Tyler

• Improved office organization and logistics by 10%, managed executive calendar scheduling, and prepared meeting agendas and materials, enhancing overall business processes. • Coordinated travel arrangements, including airfare, hotel, and ground transportation, while producing accurate office files and supporting executives with presentations and updated spreadsheets to boost team productivity.

Tyler ISD