About
I am a virtual assistant with over 6 years of experience working in fast-paced banking and administrative environments, most recently at First HoldCo Plc since 2017. My work has focused on managing virtual meetings, client communications, and operational support to improve client satisfaction and retention.
My expertise includes calendar management, email correspondence, and data entry using Google Workspace, MS Office, and CRM tools. I have developed knowledge bases and standardized response templates that reduced handling times and improved service quality. I also have experience categorizing emails, managing partnership inquiries, and maintaining detailed records for organizational use.
What I'm looking for
Virtual Assistant Seeking Remote Work
Detail-oriented professional with hands-on experience in data entry and customer service. I support teams by keeping records accurate, emails managed, and clients responded to promptly.
I’m actively looking for: Virtual Assistant, Administrative Assistant, Data Entry Clerk, Customer Service Representative, Email Support Specialist, Document Processing Assistant, or Remote Admin support roles.
Experience
Administrative Assistant
Anike Foundation Inc.
Jan 2026 – Present
• Maintained 99% accuracy in categorizing 300+ emails inbox into 36 email labels.
• Ensured 100% logging of all emails into the website feedback spreadsheet and shared tracker with zero missed entries. Hence, creating a complete record of all inquiries, disposition and correspondence.
• Checked every partnership inquiry against the latest constituent organisation list and partner history before sending any response, ensuring zero incorrect outreach to existing COs and duplicate applications.
• Reviewed mission scope, verified organisation age and sent either the initial partnership request or Out-of-scope email within 4 hours of receipt.
Email ManagementData EntrySpreadsheet Tracking
Administrative Virtual Assistant
First Bank of Nigeria Plc
Jan 2017 – Present
• Coordinated 20+ high-level virtual meetings monthly, ensuring 100% attendance by providing detailed agendas and technical support 24 hours in advance.
• Improved client satisfaction scores (CSAT) by 30% by managing high-volume email inboxes and ensuring a 100% response rate within an 8-hour SLA
• Reduced average handling time (AHT) by 25% for routine client inquiries through the development of a comprehensive knowledge base and standardized response templates.
• Acted as the primary virtual liaison for high-net-worth clients, maintaining a 98% client retention rate through proactive follow-ups and personalized service.
Calendar ManagementEmail CorrespondenceClient RetentionCustomer management
Education
ABIA STATE UNIVERSITY, UTURU
BSc. · Environmental Resources Management
2013
West African Examinations Council
West African Senior School Certificate
2007
Certifications
Certified Virtual Assistant Professional (C-VAP)
West African Association of Customer Service Professional
2026 – No expiry
Certified Customer Service Professional
West African Association of Customer Service Professional
2025 – No expiry
Certified Teacher
Teachers Registration Council of Nigeria
2022 – No expiry
Certificate of National Service
National Youth Service Corps
2015 – No expiry
Skills
Google WorkspaceMicrosoft OfficeTravel ManagementSocial Media ManagementCustomer ServiceCalendar ManagementProject Management
Languages
English (Full professional proficiency)
