Customer Relationship Officer and BPO Specialist
Karapakkam, Chennai, India
#OpenToWorkDriven Customer Relationship Officer and BPO Specialist with experience in international client support, customer service operations, and process optimization. Proven track record in managing cross-border client interactions, resolving queries efficiently, and driving customer satisfaction. Highly proficient in data entry, administrative workflows, and MS Office Suite, supported by a Diploma in Computer Applications.
I am currently seeking new opportunities in Customer Care or Customer Success!
Redisolve
Handled inbound and outbound customer support for international clients, ensuring high-quality service delivery and compliance with global SLAs. Resolved customer queries, troubleshooting issues efficiently to maintain high first-contact resolution (FCR) rates. Maintained accurate client records, interaction logs, and CRM updates across all communication channels.
IIFL SAMASTA
Developed and implemented targeted customer engagement strategies, resulting in a 15% increase in customer satisfaction scores. Conducted regular customer feedback surveys and analyzed response data, driving a 20% improvement in client retention. Collaborated with cross-functional teams to streamline query-handling workflows, reducing average resolution time by 25%. Managed client interactions at the customer service center, maintaining accurate record-keeping and data entry standards.
Rashtriya Swayamsevak Sangh
Implemented innovative teaching methodologies that enhanced student engagement and active participation by 20%. Co-developed new curriculum materials alongside senior educators, contributing to a 15% increase in academic performance. Integrated digital learning tools and interactive content, improving student comprehension rates by 25%.
Bachelor of Arts · English
Class XII (Senior Secondary)
Class X (Secondary)
