Bilha Njau

Managed 30–50 concurrent digital and website projects for international clients across industries including healthcare, cybersecurity, consulting, legal, and marketing. * Successfully managed 30–50 concurrent website redesign and digital projects in fast-paced remote environments with an average turnaround time of 40–60 days. * Maintained project profitability targets ranging between $150–$350/hour while ensuring excellent client satisfaction and delivery quality. * Successfully managed multiple website redesign and digital projects simultaneously for international clients across industries including healthcare, cybersecurity, consulting, legal, and marketing. * Coordinated designers, developers, SEO specialists, and clients to ensure projects were delivered on time and aligned with business goals. * Led project discovery, planning, execution, revision cycles, QA reviews, and launch coordination. Improved client communication processes through structured updates, milestone tracking, and proactive issue management. * Managed stakeholder expectations and maintained strong client relationships, contributing to positive project outcomes and repeat business opportunities. * Collaborated closely with internal teams to prioritize deliverables, resolve bottlenecks, and improve operational efficiency. * Supported CRO-focused website improvements including CTA refinement, messaging optimization, and customer journey enhancement. * Facilitated client onboarding, kickoff meetings, requirement gathering, and project documentation. * Used AI and productivity tools to improve workflows, communication efficiency, and project coordination. * Maintained high project quality standards while balancing fast-moving timelines and evolving client requirements. Tools Airtable | ClickUp | Basecamp | Slack | Google Workspace | WordPress | HubSpot | Calendly | AI Productivity Tools

Key Responsibilities & Achievements: - Led volunteer teams and coordinated community support programs, ensuring smooth service delivery and high engagement. - Coordinated onboarding, training, and scheduling for volunteer teams. - Managed inquiries and provided timely support to community members. - Improved participation and engagement through structured communication. - Supported planning and execution of large-scale events and programs. - Rolled out a new digital platform across 22 campuses over a 2-year implementation period, coordinating training, adoption, and change management.

Key Achievements: Developed and implemented business growth and customer engagement strategies. Increased partnerships with retailers and local agents through strategic relationship management. Conducted market research and identified opportunities for expansion. Coordinated training programs for end-users and partners. Managed customer relationships and ensured successful implementation of safe water system projects. Prepared reports, analyzed performance metrics, and supported operational improvements.

Key Responsibilities & Achievements:: Led sales and marketing projects including campaigns, launches, and outreach initiatives. Developed project plans, timelines, and strategic growth initiatives. Managed stakeholder relationships and partnership development. Conducted market analysis and supported expansion opportunities. Monitored project performance and implemented improvements to achieve targets.

Key Achievements: Oversaw customer service operations and administrative processes. Resolved customer concerns and improved service responsiveness. Supervised team members and supported staff training. Developed communication strategies to strengthen customer engagement. Coordinated cross-functional initiatives to improve operational efficiency.