About
I’m a sales enablement and training professional with experience supporting onboarding programs, leading live training sessions, and creating learning resources for remote sales and customer-facing teams.
Over the years, I’ve worked with tools such as Docebo and Salesforce CRM, helping improve onboarding processes, develop SOPs, and support team training in both insurance and technology-driven environments. I enjoy making complex information easier to understand and helping people feel more confident in their day-to-day work, customer conversations, and sales interactions.
I’m especially interested in remote opportunities focused on onboarding, customer success, training, enablement, and operational support, where I can contribute to a collaborative and people-focused team.
What I'm looking for
I’m looking for a fully remote role where I can support teams through onboarding, training, customer success, sales enablement, or operational support. I enjoy collaborative environments where I can help improve onboarding experiences, create training resources, support customer-facing teams, and contribute to smoother processes. Interested in opportunities within healthcare, benefits, SaaS, customer support, and technology-driven organizations.
Experience
Licensed Insurance Broker
United Insured
Apr 2022 – Present
• Manage full sales cycle for employer groups, including prospecting, needs analysis, enrollment, and ongoing client support
• Build and maintain client relationships, serving as a trusted advisor on health, life, and ancillary insurance solutions
• Simplify complex insurance concepts to support client understanding and decision-making
• Leverage AI tools to create and refine sales emails, presentations, and messaging to improve communication and efficiency
• Provide informal training and guidance to team members on products and sales approach
Sales
Retailer Help Desk Manager / Training Manager - Remote
RM Factory (HughesNet)
May 2021 – Apr 2022
• Managed a 10-person remote helpdesk team while overseeing training for HughesNet dealers and the HughesNet sales team
• Delivered live training sessions on product knowledge, sales processes, and customer interactions
• Managed LMS (Docebo), organizing training content and tracking completion
• Created SOPs, training materials, and knowledge base content
• Identified training gaps and improved onboarding processes
• Partnered with Sales and Operations teams to support training initiatives
Inside Sales Representative - Remote
RM Factory (HughesNet) - Remote
Jul 2017 – May 2021
• Supported onboarding and training of new dealers through coaching and ongoing support
• Delivered sales training to improve product knowledge and performance
• Created sales and training materials to support onboarding and development
• Managed dealer relationships to improve engagement and retention
• Used Salesforce CRM to support sales processes and pipeline tracking
• Identified gaps in onboarding and improved training content
• Analyzed dealer sales performance to identify trends and support marketing strategies
Salesforce CRMSales TrainingDoceboTraining DeliverySOP Development
Senior Loan Specialist
OneMain Financial
Oct 2010 – Jul 2017
• Consulted with customers to assess financial needs and recommend loan solutions
• Managed full sales process including application, underwriting coordination, and closing
• Simplified financial information for customer understanding
• Served as a resource for team members and supported onboarding
• Maintained compliance with policies and regulations
Loan ProcessingCustomer ConsultationCompliance
B2B Account Manager / Team Lead
Interstate All Battery Center
Jan 2007 – Jul 2010
• Managed commercial accounts across the U.S. and Canada
• Led and coached team members on sales techniques and product knowledge
• Trained and onboarded new hires
• Built client relationships and ensured service delivery
• Supported business growth through outreach and account management
Account ManagementSales Coaching
Education
Iowa State University
Bachelor of Science · Anthropology
2002 – 2006
Certifications
Licensed Health & Life Insurance Agent (Active)
State: Oklahoma, Texas, Washington, Delaware, Indiana, Michigan, Arizona
Skills
relationship managementworkflow documentationcustomer supportcross-functional collablms administrationcustomer onboardingDoceboSalesforce CRMSOP DevelopmentProcess ImprovementCoaching & MentoringTraining DeliveryContent DevelopmentSales TrainingCustomer SuccessOnboarding ProgramsTraining & DevelopmentSales Enablement
Languages
English (Native or bilingual proficiency)
