About
I am a highly organized and detail-oriented Virtual Assistant with hands-on experience supporting e-commerce businesses, real estate professionals, jewelry businesses, online resellers, loaning services, and rice mill operations. Having worked in various roles since at least 2019, I have developed a broad skill set in administrative and customer support functions.
My work spans email and calendar management, social media management, inventory tracking, and order processing. I have created and updated product listings, responded to customer inquiries across multiple platforms, coordinated appointments and virtual tours, and managed sales reports. I am proficient with Microsoft Office Suite, Google Workspace, Canva, and e-commerce platforms like Shopee and Shopify.
What I'm looking for
I am looking for a long-term remote position where I can utilize my experience in virtual assistance, e-commerce management, customer service, and administrative support. I am interested in roles involving email and calendar management, data entry, product listing, order processing, customer support, social media management, and lead generation. I am eager to contribute to a growing team, expand my skills, and build a successful career in the remote work industry.
Experience
E-COMMERCE VIRTUAL ASSISTANT
MELISSA DE JESUS (STORE SHOPEE and SHOPIFY OWNER)
Jan 2024 – Present
Create and update product listings.
Write product descriptions and upload high-quality images.
Respond to customer inquiries via e-mail, chat or social media platforms.
Handle customer complaints, returns and exchanges according to company policies.
Monitor and update inventory.
maintain accurate records of customers’ orders.
Generate and review sales reports to track performance and identify areas of improvement.
Conducting competitor research to understand pricing, trends and customer preferences.
Coordinating with suppliers to ensure inventory is always available.
Sending personalized recommendations and exclusive offers to customers.
Inventory ManagementCustomer Service
CASHIER ASSOCIATE
BENCH AND BENCH BODY
Feb 2026 – May 2026
Processed sales transactions, handled various payment methods and provided excellent customer service.
Assisted and addressed customer inquiries.
Handled ad hoc tasks including daily sales report, attendance filing, stock receiving, encoding, training new hires, upselling and store reports.
Recognized as Best in Selling for surpassing sales target and top revenue performer.
Awarded Best in Customer Service for exceptional customer care and satisfaction.
Sales TransactionsCustomer ServiceReporting
VIRTUAL ASSISTANT
REANIE SALAZAR (GOLD JEWELRY BUSINESS)
Jan 2024 – Jan 2026
Responding to customer inquiries via social media platforms and messaging apps.
Providing details about custom jewelry options, pricing, and processing items.
Assisting customers in selecting designs and personalized jewelry.
Following up with clients’ orders, feedback and potential purchases.
Monitoring inventory levels and informing Reanie when restocking is needed.
Managing Reanie’s online accounts such as Facebook and Instagram) Booking a consultation for a customized order.
Keeping track of appointments and reminders for Reanie.
Researching jewelry trends to help improve branding and offerings.
Engaging with followers, responding to comments.
Posting products and basic video creation.
Social Media ManagementInventory ManagementCustomer Service
VIRTUAL ASSISTANT
CLARENCE AGATEP (REAL ESTATE PROFESSIONAL)
Jan 2024 – Jan 2025
Research and identify potential clients and buyers of high-end condominiums.
Reach out to prospects via email and social media.
Qualify leads by gathering relevant information and assessing their needs.
Schedule appointments, property viewings and virtual tours.
Follow up with potential buyers to maintain interest and provide updates.
Set up meetings between Clarence and potential buyers.
Ensure timely communication and reminders for all appoinments, Monitor competitor listings and marketing strategies.
Lead GenerationEmail CommunicationSocial Media
SERVICE CREW
SHAKEY’S PIZZA AND RESTAURANT
Jan 2023 – Jan 2024
Assisted customers with orders and payments.
Prepared food following quality and safety standards.
Maintained cleanliness and coordinated with team members for efficient service.
Promoted menu items and ensured customer satisfaction.
Customer ServiceFood PreparationOrder Processing
HOUSEKEEPING
AZTORIA PLAZA HOTEL
Jan 2023 – Jan 2024
Maintained guest rooms and public areas according to hotel standards.
Ensured cleanliness, sanitation, and inventory replenishment.
Delivered excellent guest service and responded promptly to requests.
SanitationInventory ManagementGuest Service
PHARMACY ASSISTANT
JIAN PHARMACY
Jan 2023 – Jan 2024
Delivered excellent customer service by assisting customers with product inquiries and purchases.
Managed inventory records, stock replenishment, and expiration monitoring.
Processed transactions and maintained accurate sales documentation.
Performed administrative tasks, including data entry, filing, and report preparation.
Coordinated with team members to ensure efficient pharmacy operations and compliance with company standards.
Inventory ManagementCustomer ServiceData Entry
Education
Bulacan Polytechnic College
Hotel and Restaurant Services
2019 – 2022
Santa Maria National Highschool
2014 – 2018