About
Administrative and digital operations professional with experience across office administration, virtual assistance, social media management, and digital workflow coordination. I support business operations through structured systems, clear communication, and practical use of both traditional tools and modern digital platforms, including AI tools to improve efficiency.
I have worked with educational institutions, digital businesses, and online communities, building SOPs, managing content, and handling the coordination that keeps operations running smoothly. I am proactive and detail-orientated, and I take ownership of my work.
What I'm looking for
I'm looking for a remote role where I can take real ownership, staying ahead of tasks, not just reacting to them. I work best supporting one or two people closely in a fast-paced role, with room to use my own judgement rather than being micromanaged. I'm open to EA, VA, operations, or social media management roles and value clear communication and a genuine working relationship with who I support
Experience
Social Media Manager
Ladybird Primary School
Jan 2025 – Present
● Designed and executed social media campaigns across Instagram and Facebook.
● Automated responses for messages and inquiries, improving response time by 60%+
● Strengthened brand visibility through consistent and engaging online presence
● Created high-quality graphics and posts using Canva to maintain brand aesthetics and engagement.
● Managed content calendars, scheduled posts, and ensured consistent brand voice across platforms.
● Monitored content performance and adjusted strategies to improve engagement by 25–40%.
● Prepared performance reports with actionable recommendations for future campaigns.
Social Media ManagementCanvaContent Scheduling
Virtual Assistant/Social Media Support
Digital Income Experts
Jan 2024 – Jan 2025
● Led digital operations for an online learning community, coordinating content, workflows, and team communication across multiple platforms.
● Built and documented SOPs that improved team consistency and reduced reliance on verbal instruction.
● Drove a 25–35% increase in community engagement and a 50% improvement in customer response time through structured systems.
● Collaborated across functions to coordinate content, campaigns, and digital product delivery, keeping teams aligned and on track.
● Supported operational growth through process automation and AI-assisted content development.
SOP CreationProcess AutomationAI-Assisted Content
Administrative Assistant (Founder / CEO Support)
Olcommz
Jan 2017 – Jan 2021
● Provided direct administrative and operational support to the CEO in a startup environment, improving daily workflow efficiency and task organisation.
● Managed email communication, scheduling, and follow-ups, ensuring priorities were handled smoothly and on time.
● Supported workflow tracking by organising tasks, deadlines, and updates to improve execution and structure.
● Handled internal and external communication on behalf of the CEO, ensuring clear and professional responses.
● Worked independently in a high-responsibility role, demonstrating reliability, accuracy, and attention to detail.
Email ManagementSchedulingWorkflow Tracking
Administrative Assistant
Phoneworld
Jan 2014 – Jan 2016
● Supported CEO with daily scheduling, meetings, and communication
● Managed emails daily, ensuring timely responses and organisation
● Developed and implemented (SOPs) to standardise daily operations and improve team consistency
● Managed multiple priorities in a fast-paced, understaffed environment, resolving issues promptly to keep operations running smoothly and customers satisfied.
● Sourced new technology products for the company, positioning it as the first VoIP supplier in the city and driving a significant increase in sales.
SchedulingSOP CreationVoIP Technology
Education
Africa Leadership University
Virtual Assistance
2022
NUST Comp-Consult Cisco Academy
Networking
2014
CCOSA
Communication and Journalism
2012
Certifications
Virtual Assitant Programme
Africa Leadership University
Sep 2022 – No expiry
Skills
ClaudeChatGPTZoho InvoiceMeta Business SuiteCanvaSlackTrelloGoogle WorkspaceMicrosoft OfficeAI-Assisted ResearchSocial Media ManagementProject CoordinationSOP CreationBookkeepingData EntryCommunication ManagementCalendar SchedulingOffice Administration
Languages
English (Professional working proficiency)
