About
Highly motivated, A+ Certified Technical Support Specialist and Administrator with a strong foundation in computer systems engineering and multi-channel customer operations.
Proven ability to handle high-pressure, real-time logistics environments with outstanding composure, patience, and customer empathy.
Expert at isolating hardware and software anomalies while managing fluid client communications via digital lines, email, and WhatsApp.
Eager to master internal systems, data workflows, and retail support infrastructure within a progressive remote helpdesk workspace.
What I'm looking for
I am seeking full-time or contract remote roles in IT Support, Technical Helpdesk, Customer Operations, or Administrative Coordination. I thrive in structured environments where I can leverage my strong technical background (CompTIA A+ / Network+) alongside my background in customer service, CRM/ticketing platforms, and logistics management to deliver efficient support and resolve client issues accurately.
Experience
Professional Transport & E-Hailing Operator
Independent Operator / Professional Transport Services
Apr 2024 – Present
Provided professional, high-standard transport and logistical services, managing daily operations, vehicle efficiency, and client relations.
Operations & Logistics: Managed route optimization, fuel consumption tracking, and strict adherence to safety schedules and vehicle maintenance protocols.
Customer Excellence: Maintained a top-tier rating by delivering punctual, safe, and professional communication and service to clients.
Financial Admin: Handled daily payment reconciliations, business expense tracking, and digital account management.
LogisticsRoute OptimizationFinancial Admin
Semiskilled Boilermaker (Contract)
H & G Metal Works
Aug 2024 – Mar 2025
Executed structural fabrication, reading blueprints, and maintaining workplace safety standards during project contracts.
Worked accurately from technical drawings to measure, cut, and assemble structural components.
Maintained a zero-incident safety record by strictly following industrial occupational health and safety protocols.
Structural FabricationBlueprint ReadingSafety Protocols
Personal Assistant & Maintenance Coordinator
Thornville Hotel
Jan 2009 – Feb 2015
Managed day-to-day hospitality operations, administrative tasks, and facility upkeep to ensure seamless business continuity.
Administration: Managed guest bookings, calendar scheduling, vendor coordination, and client communication.
Operational Oversight: Supervised daily premises readiness, event catering logistics, and staff coordination.
Facilities Maintenance: Troubleshot and executed practical on-site repairs and routine preventative maintenance.
AdministrationFacility MaintenanceEvent Logistics
IT Support Technician
Response Telemarketing Services
Nov 2007 – Nov 2008
Delivered comprehensive tier-1 and tier-2 network, hardware, and software support across a busy corporate infrastructure.
Network & System Admin: Configured Windows Server ecosystems, Active Directory user policies, DHCP scopes, IP address leases, and TCP/IP network configurations.
Call Center Support: Set up user accounts, loaded lead sets/campaigns onto Fusion and Real Connect dialer servers, and configured ODBC SQL database connections.
Remote Support: Utilized Remote Desktop and NetSupport tools to efficiently resolve client hardware and software issues.
Windows ServerActive DirectoryRemote Desktop
IT Help Desk Consultant
UCS IT Solutions
Mar 2007 – May 2007
Provided high-volume IT Help Desk and technical support troubleshooting daily operational, POS, and network connectivity issues for major corporate retail clients.
Access Management: Managed high-volume password resets across SAP Portal, SAP Retail, SAP CRM, Citrix, and Microsoft Outlook.
Incident Tracking: Logged and categorized technical issues within ticketing software, routing complex problems to specific resolver groups to meet strict SLA timelines.
IT Help DeskSAP PortalTicketing Software
Operations Manager
Players Night Club and Action Bar
Jan 2006 – Dec 2006
Directed the operational, financial, and personnel management of a high-volume venue.
Financial Administration: Handled daily bookkeeping, cash reconciliation, end-of-day stock takes, wage distribution, and profit/loss reporting.
Team Leadership: Managed, trained, and coordinated floor and bar staff on a daily basis to ensure high service standards.
Financial AdministrationBookkeepingTeam Leadership
Technical Helpdesk Consultant
Nedcor Investment Bank (Nedexec / Nedinform Support)
May 2001 – Nov 2005
Provided dedicated Technical Consultation and Help Desk Support for corporate clients utilizing corporate electronic banking software platforms.
Managed end-to-end technical troubleshooting, user access, and software navigation queries for corporate clients.
Delivered high-quality customer service, ensuring client technical issues were resolved efficiently to minimize business disruption.
Technical Help DeskTroubleshootingCustomer Service
Education
KZN Midlands Campus
Electrical Engineering Frameworks
2011 – 2012
Durban University of Technology (Steve Biko Campus)
Computer Systems Engineering
2012
Northdale Technical College
Commercial Accounting
1995 – 1997
Certifications
Discipleship Diploma (In Recognition of Excellence and Diligence)
The Ark Discipleship Training Centre
Sep 2025 – No expiry
First Aid Level 3, Hazmat Awareness, and Hazmat Operations Credentials
Rural Metro Emergency Management Training College
2010 – No expiry
N+ Network Technologies Certification
Damelin Education Group
2003 – No expiry
A+ PC Technician Certification
Dynamic Training Solutions
1999 – No expiry
Skills
MUTI-CHANNEL SUPPORTRemote AutonomyDe-escalationLogisticsMS SQL DatabaseGoogle WorkspaceMS ExcelData Entry
Languages
EnglishAfrikaans
