About
Client-focused Account Manager with over 13 years of professional experience, including 8 years driving digital advertising campaigns, client onboarding, and customer success.
Proven ability to build impactful, long- term partnerships while optimizing end-to-end campaigns to meet key business goals.
Adept at analyzing platform analytics, identifying growth opportunities, and collaborating cross-functionally to scale revenue and improve client retention.
What I'm looking for
I'm looking for an Account Management/Customer Success role within the AdTech/MarTech industry.
Experience
Account Manager, Brand Partnerships
Decide Technologies
Nov 2021 – Apr 2026
• Managed the onboarding, support, execution, and relationship for portfolio of strategic brand partners with six-figure monthly budgets.
• Optimized advertising campaigns through strategic consultation and performance data analysis.
• Drove upsells, cross-sells, and renewals by identifying opportunities to expand clients' investment in Decide solutions, aligning our offerings with their business goals.
• Collaborate cross-functionally to ensure timely campaign delivery and tracking.
Campaign OptimizationStrategic ConsultationClient Retention
Senior Product Onboarding Lead
Label Insight
Dec 2017 – Nov 2021
• Led outreach efforts to boost platform engagement and CPG product coverage for metadata platform.
• Collaborated with C-Suite executives from leading national retailers to streamline onboarding, ensure vendor compliance, and drive platform traffic.
• Trained customers and internal teams on ever-evolving onboarding processes and support tools.
• Analyzed support and usage data to implement proactive improvements and reduce customer issues and delays.
• Served as lead support contact, resolving user issues and improving user experience.
Customer OnboardingVendor ComplianceProcess Improvement
Education
University of Missouri, Columbia, MO
B.A. · Sociology
2013
University of Missouri, Columbia, MO
B.A. · Psychology
2013
Skills
JiraExcelGitHubLookerYeswareZendeskHubSpotSalesforceProcess ImprovementVendor ComplianceCustomer OnboardingUpsell & Renewal StrategyClient RetentionCampaign OptimizationCampaign ExecutionStrategic ConsultationClient RelationsAccount Management
Languages
English (Native or bilingual proficiency)French (Limited working proficiency)
