About
Customer-service professional with 10+ years in fast-paced hospitality and retail environments, transitioning to a remote Data Analyst role. Proven ability to manage teams of 8–10, oversee cash reconciliation and inventory, and streamline operations during high-volume periods; strong Excel proficiency, extensive internet research skills, and clear written communication.
Detail-oriented, self-motivated, and remote-ready—quick to learn data tools and apply analytical insights to improve processes and customer experiences.
What I'm looking for
I am looking for a remote opportunity that allows me to expand my skills in data entry and/or contribute strong communication, organizational, and client support skills while gaining experience and growing within a professional team environment.
Experience
Lead Manager/Key Holder
Sustainable Therapeutics
Nov 2019 – Present
Oversaw daily dispensary floor operations, supported team performance, delivered customer education, managed opening/closing procedures, handled cash reconciliation, maintained regulatory compliance, and assisted with inventory management as a trusted keyholder.
• Supervised daily floor operations and supported staff performance
• Assisted with employee training, onboarding, and coaching
• Delegated tasks and maintained workflow efficiency during high-volume periods
• Served as point of contact for staff questions and operational issues
• Helped maintain compliance with company policies and industry regulations
Team ManagementOperational ComplianceCustomer Education
Virtual Customer Concierge
March and Ash Inc.
Sep 2024 – Dec 2025
Delivered remote customer support and product guidance by assisting clients with cannabis product selection, online ordering, account support, and delivery coordination through digital communication platforms.
Customer SupportDigital CommunicationProduct Guidance
Lead Server/Cashier
Sushi Deli 2
Aug 2016 – Nov 2019
• Supervised front-of-house operations during high-volume service periods
• Supported and coordinated 10-15 servers a shift to maintain efficient workflow and customer satisfaction
• Assisted with training new staff on restaurant procedures, POS systems, and customer service standards
• Managed communication between front-of-house staff and kitchen team to ensure timely, accurate orders
• Helped resolve customer concerns professionally in fast-paced environments
• Handled troubleshooting with online delivery platforms, provided phone based customer support
Customer ServiceTeam CoordinationProblem Solving
Counterperson/Bartender
Ciro’s Pizzeria
Jan 2015 – Jan 2017
Customer ServiceCash HandlingFood Service
Education
PACIFIC COLLEGE OF ORIENTAL MEDICINE
MSTOM
2016 – 2018
THE OHIO STATE UNIVERSITY
Bachelor of Arts · Psychology
2009 – 2012
Certifications
80 hour TEO course
TEFL Universal
May 2026 – No expiry
Advanced 150 hour TEFL/TESOL Course
TEFL Universal
May 2026 – No expiry
Sell-SMaRT
Specialty Wellness Trainers of California
Dec 2021 – No expiry
Cannabis Consultant Training
Trichome Institute
Aug 2021 – No expiry
Professional Interpening
Trichome Institute
Aug 2021 – No expiry
Skills
PsychologySociologyAcupunctureHolistic WellnessAnalytical SkillsProblem SolvingCustomer SupportFast-Paced EnvironmentsOrder ProcessingPOS SystemsDigital CommunicationTraining and OnboardingOperational ComplianceCash ReconciliationTeam ManagementWritten CommunicationMicrosoft Office SuiteInventory ManagementData AnalysisCustomer Service
Languages
French (Professional working proficiency)Spanish (Professional working proficiency)Thai (Professional working proficiency)English (Native or bilingual proficiency)
